Investor Services – Manager

Petra Funds Group is a single source provider for the fund administration and fund infrastructure needs of Private Equity and Debt Funds. At Petra, we enable fund managers to focus on the tasks that add the most value to their businesses and leave the rest to us. Petra is made up of highly experienced professionals across the US and Europe. In a business where accuracy and timeliness are paramount, having a deep bench who have spent years working inside of asset managers is what truly differentiates us. Our foundation is built on trust, experience, and uncompromising accuracy. Our people are experts. We work collaboratively. We are relentless in our process and put attention to detail first. What You Will Do The Investor Services Manager will lead the investor servicing function, overseeing the team responsible for managing external client and investor requests. This role requires a seasoned investor services professional with a minimum of seven (7) years of operational or financial services experience in the fund accounting industry, including experience managing or mentoring junior staff. The ideal candidate brings strong leadership, sound judgment on complex or escalated investor matters, and the ability to build and maintain CRM-driven processes at scale. Responsibilities Oversee the upload and maintenance of all documents on the investor portal, and ensure timely, accurate correspondence to investors across the teamManage the end-to-end process for investor and client requests, providing quality review and final approval on sensitive itemsOversee review of contact change requests, ensuring appropriate approval protocols are followed and escalating discrepancies as neededEnsure the communication grid and CRM system/investor portal are consistently accurate and up to date across the teamSet and enforce standards for document collection and verification; serve as the escalation point for discrepancies or issuesOwn the verbal confirmation process for investor wire instruction updates, including oversight of controls to prevent errors or fraudMaintain accountability for the accuracy of the communication grid and CRM system/investor portal firm-wideReview and approve contact reports generated for client requests, and manage client expectations on turnaroundOversee completion of audit confirmations and DDQs, ensuring quality and timeliness across the teamServe as the primary point of escalation and relationship owner for client and fund admin partnership on investor services mattersManage, coach, and develop investor services staff, including training on process, systems, and client service standardsIdentify and lead process improvement initiatives to increase efficiency and scalability of the investor services functionLead or oversee ad-hoc projects, taking ownership of outcomes and reporting to senior stakeholders as needed What You’ll Need Minimum of seven (7) years of operational or financial services experience in the fund accounting industry, with demonstrated experience leading or mentoring a teamProficient in Microsoft Word, Excel, Adobe Acrobat, Outlook, PowerPoint, and CRM applicationsStrong leadership and people management skills, with the ability to develop staff and manage performanceExcellent attention to detail, time management, analytical skills, and organizational ability, with the judgment to prioritize across a team's workloadStrong oral and written communication skills, including experience managing client relationships and difficult conversationsAbility to lead through ambiguity and drive process improvement in a dynamic environmentFamiliarity with entity documents (i.e., Trust/LLC/Corp/Partnership) Salary Range At Petra Funds Group, we are committed to transparency and equity in our hiring practices. The compensation range for this position is $102,000 - $153,000 per year. This range represents the base salary only. Actual pay will depend on factors such as qualifications, experience, and skills. How We Care We believe people do their best work when they feel supported — personally and professionally. That’s why we offer a comprehensive benefits package that reflects our commitment to your well-being. Our perks include: 90% covered medical, dental, and vision insurance premiums to help you stay healthy without financial strain.Fully funded Health Savings Account (HSA) employer contributions up to the IRS maximum — available to employees enrolled in our high-deductible health plan. *401(k) employer match at 100% of your contributions up to 5% of compensation, with immediate vesting, so you start building long-term savings right away.Flexible paid time off to recharge, travel, or take care of what matters most.Generous holiday calendar to ensure you have time to rest, reflect, and celebrate throughout the year. Hybrid work environment that offers flexibility and supports work-life balance.Funded amount is prorated for new hires. What We’re Proud Of We’re proud of many milestones, but we’re especially honored by the recognition we’ve received for our workplace experience: Certified Great Place to Work®, based on direct feedback from our employees about trust and overall culture. Fortune Best Medium Workplaces™ and Best Financial Services & Insurance Workplaces™, highlighting our commitment to building an environment where people thrive.