Investor Services Manager

About the role

Responsible for leading all aspects of Investor Services day-to-day processing for a key client
Manage, coordinate, and oversee a team of 3 to 5 compliance professionals, fostering a culture of compliance and ethical behavior, while delivering high quality services
Ability to foresee potential issues before they happen and take remedial action to prevent them, institute process improvements as needed.
Conduct and review risk assessments to identify and mitigate potential AML/KYC risks associated with clients and transactions
Oversee the customer due diligence (CDD) and enhanced due diligence (EDD) processes, ensuring thorough and accurate documentation
Monitor and analyze transactions for suspicious activity, and escalate findings as necessary in accordance with internal protocols
Address and resolve all investor queries or issues promptly and effectively, including accelerated resolution for key investors where required
Work closely with the AD Compliance team to ensure all appropriate investor documentation is collected and processed in a timely manner, mitigating the risks of errors
Be a main point of contact for the client, their investor solutions team, and their investors
Be involved and lead recurring calls with relevant status updates on all major items
Capture and manage key performance indicators for the team in service delivery, ensuring all service level metrics are reported and met on a monthly and quarterly basis, presenting reports to senior management on AML/KYC compliance status and initiatives
Own, follow, update, and maintain the operating memorandum for the client service delivery processes and procedures documents, helping ensure Alter Domus continues to meet industry standards
Assist in hiring and managing current and new team members, and provide training on AML/KYC compliance requirements and best practices for Cayman and US regulations

Responsibilities

• Responsible for leading all aspects of Investor Services day-to-day processing for a key client
• Manage, coordinate, and oversee a team of 3 to 5 compliance professionals, fostering a culture of compliance and ethical behavior, while delivering high quality services
• Ability to foresee potential issues before they happen and take remedial action to prevent them, institute process improvements as needed.
• Conduct and review risk assessments to identify and mitigate potential AML/KYC risks associated with clients and transactions
• Oversee the customer due diligence (CDD) and enhanced due diligence (EDD) processes, ensuring thorough and accurate documentation
• Monitor and analyze transactions for suspicious activity, and escalate findings as necessary in accordance with internal protocols
• Address and resolve all investor queries or issues promptly and effectively, including accelerated resolution for key investors where required
• Work closely with the AD Compliance team to ensure all appropriate investor documentation is collected and processed in a timely manner, mitigating the risks of errors
• Be a main point of contact for the client, their investor solutions team, and their investors
• Be involved and lead recurring calls with relevant status updates on all major items
• Capture and manage key performance indicators for the team in service delivery, ensuring all service level metrics are reported and met on a monthly and quarterly basis, presenting reports to senior management on AML/KYC compliance status and initiatives
• Own, follow, update, and maintain the operating memorandum for the client service delivery processes and procedures documents, helping ensure Alter Domus continues to meet industry standards
• Assist in hiring and managing current and new team members, and provide training on AML/KYC compliance requirements and best practices for Cayman and US regulations

Requirements

• 5+ years of relevant professional experience, managing an investor service team and client service delivery
• Subject Matter Expert (SME) in various know your client (KYC) and anti-money laundering (AML) topics
• Experience conducting client due diligence for client onboardings as well as periodic risk reviews
• US and Cayman regulatory and compliance requirements experience
• Ability to own, prioritize, and delegate tasks, work on multiple assignments, and ensure tasks are completed in a timely fashion
• Expert communication skills required, externally with the client, internally with the teams, and escalating any issues or concerns to management in a timely manner
• Team management experience; including hiring, training, and developing team members, and performance reviews
• Proficient in Microsoft Office and software applications for data input, storage, and reporting
• Management metrics reporting, and proficiency in identifying and instituting process improvements

Qualifications

• Master's degree in Finance, Law, Compliance, or related field
• CPA, CFA, or equivalent certifications preferred
• Knowledge of Cayman and US regulatory frameworks

Skills

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proven ability to manage multiple priorities and deadlines
• Experience with AML/KYC compliance and regulatory requirements
• Proficiency in Microsoft Office and data management software

Benefits

• Support for professional accreditations
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan

Pay

Competitive salary and benefits package

Schedule

Hybrid schedule