Investor Reporting Analyst

Job Summary

Under the supervision of the department manager, the Investor Accounting Analyst III is responsible for accurate and timely reporting and remitting as dictated by the related servicing agreements for assigned contracts. In addition to standard Investor Analyst responsibilities, this role handles more complex and potentially labor-intensive manual calculations for deals such as Participation, Third-Party, and CMBS contracts.

Essential Functions

• Perform all functions of an Investor Analyst II
• Interpret Pooling and Servicing Agreements (PSA), Sub-Servicing Agreements (SSA), Interim Servicing Agreements (ISA), Participation Agreements, and other complex third-party agreements to determine portfolio reporting and remittance requirements and respond to investor inquiries
• Review, communicate, and set up new contracts in core systems including Strategy Investor Setup, Collection Account Setup, RECWEB Investor Summary/Calendar Setup, and Trustee File Setup
• Resolve servicing fee and other validation exceptions
• Monitor calculation and reporting of Realized Losses, Appraisal Reduction Amounts (ARA), and Appraisal Subordinate Entitlement Reductions (ASERS)
• Provide advice, oversight, and assistance to management in identifying, managing, and escalating risk issues
• Communicate with Rating Agencies, Trustees, and Investors, ensuring confidentiality documents are current and on file
• Exceed performance goals and consistently push self and others for results
• Aid in the development and training of new employees
• Support peers with reconcilement issues and questions
• Participate in special projects, including testing phases of system upgrades and enhancements
• Contribute to team development and team building initiatives
• Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Core Competencies

• Prepare and validate complex investor reports and remittances per servicing agreements
• Analyze PSAs, SSAs, ISAs, and third-party contracts to determine reporting requirements
• Configure investor and trustee data in systems like Strategy and RECWEB
• Execute labor-intensive calculations for specialized contracts such as CMBS and Participation deals
• Resolve exceptions and discrepancies in servicing fee calculations
• Monitor and report on Realized Losses, ARAs, and ASERS for investor portfolios
• Identify and escalate risk issues to ensure compliance and operational integrity
• Interact professionally with rating agencies, trustees, investors, and internal teams
• Use advanced Excel functions for ad-hoc reporting and financial analysis
• Mentor peers and assist with reconcilement and procedural questions
• Onboard and develop new employees through knowledge sharing
• Participate in testing phases of system upgrades and enhancements
• Recommend and implement changes to investor reporting procedures
• Manage multiple tasks and deadlines with precision and efficiency
• Deliver high-quality service and maintain confidentiality