Investment Services Manager

Manage the overall relationship of assigned managed agency accounts. Represent RBC Rochdale in various business activities and maintain contacts with clients, administrators, trustees, co-trustees, beneficiaries, attorneys, and others regarding accounts. Work closely with portfolio managers, bankers, and others to provide high-quality service and ensure compliance with all statutory requirements.

Responsibilities

• Manage a portfolio of assigned client account relationships in accordance with client direction, bank policies, and external regulations.
• Communicate and meet with clients proactively, responding to inquiries in a timely and accurate manner to ensure delivery of quality Investment Services.
• Coordinate and organize periodic client meetings, ensuring representation from City National Bank and RBC Rochdale team members (Portfolio Managers, Bankers, Wealth Advisors, etc.).
• Confer with administrators, trustees, co-trustees, beneficiaries, attorneys, and others regarding accounts.
• Work with Portfolio Managers and Bankers/Wealth Advisors to recommend and implement plans to improve client accounts, ensuring consistency with account objectives and client investment strategies.
• Develop new relationships directly and in partnership with Private Bankers/Wealth Advisors through referrals, community involvement, and internal partners.
• Ensure accounts comply with BSA/KYC requirements, cash management, investment policy compliance, trade settlement, income collection, and corporate actions.
• Coordinate and attend regular client meetings.
• Ensure timely and accurate tax reporting.
• Interface with executive and senior-level management within the Bank, as well as bank relationship managers and business development officers on sales-related issues, processes, and activities.
• Participate in outside activities to ascertain community needs consistent with the Community Reinvestment Act Program.
• Maintain appropriate Regulation 9 process.
• Complete all required training and continuing education for internal programs and external licenses/certifications.
• Comply with regulatory requirements established by the Office of the Comptroller of the Currency (OCC), external and internal auditors, and the WMS Compliance Officer.
• Assure trust policies and procedures align with division and bank objectives.

Requirements

• 5 years of experience in an investment management or trust environment.
• 4 years of experience in a financial services organization.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Qualifications

• Bachelor’s Degree in Business, Finance, or related area preferred, or equivalent work experience.
• Basic understanding of trust laws and regulations related to proper accounting of principal and income, and tax requirements.
• Excellent organizational and problem-solving skills.
• Experience with SEI’s Trust 3000 Trust Accounting System.
• Excellent verbal and written communication skills.

Pay

Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental, and Vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career Development through Tuition Reimbursement and other internal upskilling and training resources.
• Valued Time Away benefits including vacation, sick, and volunteer time.
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes, and musculoskeletal support programs.
• Career Mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.