Investigator, Asset Protection(Orange County, CA)-A&F Co.

What Will You Be Doing?

• Execute Asset Protection initiatives in assigned locations (5-10 stores)
• Implement shortage reduction programs in high shrinkage locations
• Provide in-person and remote support to local store management to meet strategic asset protection objectives
• Perform operational audits of store districts focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance, and customer service
• Routine monthly travel to Focus Stores to manage the program and follow up on sub-standard performers
• Manage training sessions for all store personnel on Asset Protection Initiatives, safety communication guidelines, and current crisis management protocols
• Complete AP and Physical Security audits on a routine basis
• Complete special projects as assigned by the Regional Manager of Asset Protection
• Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring, and OMNI compliance
• Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance
• Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty
• Conduct internal investigations for inventory, cash loss, and policy violations
• Prepare case reports covering investigation and case details
• Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable
• Serve as a liaison between store/APA investigations and certified market interviewers
• Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts
• Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies
• Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations
• Represent the company in court proceedings related to investigations
• Maintain an effective relationship with store leaders, peer retailers, mall security, and local law enforcement partners
• Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols
• Utilize analytics software to develop specific store loss prevention strategies
• Participate in corporate operational test programs to gauge viability of program evolution
• Provide relevant observational data to the Global Home Office to inform policy decisions
• Ensure accurate execution of Store Programs
• Routinely provide relevant feedback to store leaders regarding operational efficiency
• Effectively identify and implement solutions to eliminate store margin erosion
• Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings

What Do You Need To Bring?

• A 4-year degree preferred
• 2 or more years of experience in Asset Protection, multi-location experience preferred
• Strong communication and interpersonal skills
• Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
• Ability to work nights, evenings, and weekends appropriate to retail business needs
• Pass a comprehensive background investigation
• Have a reliable means of transportation