Investigator 2, Security

About the role

This position supports the corporate security function in protecting both company assets and employee safety. Responsibilities include conducting complex investigations and identifying risks to Comcast’s brand, assets, and business processes across multiple business channels, such as theft, forgery, fraud, workplace violence incidents, retail business sales misconduct, personal misconduct, policy violations, and criminal violations. The role also promotes customer and employee safety by conducting physical security risk and vulnerability assessments to identify potential threats and mitigate security risks.

Responsibilities

• Develop investigative strategies using specialized techniques, systems, and tools to gather and evaluate evidence.
• Work with management to plan, organize, and conduct difficult and complex investigations related to internal and external security issues, including:
  • Conducting and directing interviews of direct and indirect witnesses, offenders, and victims.
  • Searching records, documents, other media, and surveillance.
  • Preparing investigative findings in comprehensive, coherent, and proficient written reports that meet legal and regulatory requirements for presentations to business leaders and law enforcement, when warranted.
• Ensure all investigations/inquiries are objective and brought to a logical and timely conclusion in the best interest of the Company.
• Liaise with law enforcement, retail coalitions, industry groups, and internal business partners.
• Review and analyze processes to identify security risks and vulnerabilities to recommend strategies for prevention, mitigation, and recovery.
• Collect, document, store, and maintain evidence according to chain of custody guidelines.
• Assist in conducting business process reviews and internal audits to ensure compliance with applicable security standards.
• Conduct physical security assessments and communicate effective prevention strategies to ensure appropriate controls are in place.
• Be available to respond to critical incidents and present succinct factual updates to leadership.
• Testify under oath in municipal, superior, and federal court and administrative hearings as needed.
• Collaborate with Company stakeholders including Human Resources, Legal, Compliance, Environmental Health and Safety, and Business Continuity.
• Prepare and present investigative findings to Comcast leadership at all levels.
• Develop and maintain excellent working relationships with peers in the industry, local, state, and federal law enforcement agencies, government agencies, and emergency services.
• Provide training for employees on security-related topics, such as security awareness, robbery and fraud prevention, workplace violence, and sales integrity.
• Perform other duties and responsibilities as assigned.

Requirements

• Analytic ability and drive, critical thinking skills, project management experience, and exposure to tactical and operational security.
• Ability to prioritize and oversee multiple tasks, pay close attention to detail, be well organized, and work successfully with minimum supervision in a fast-paced environment.
• Strong interpersonal and communication skills, including the ability to interact with employees, management at all levels, legal and compliance teams, and law enforcement.
• Proficient with Microsoft Suite of Applications (Office 365, Word, Excel, PowerPoint) and the ability to learn other computer software systems, such as Comcast’s Case Management system.
• Understanding of business, private, and public sector partnerships.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient in contemporary/advanced investigative theory, techniques, or protocols.
• Knowledgeable about laws and statutes impacting methods used in successful investigations and able to make fact-based decisions based on available evidence.
• Excellent judgment with the ability to manage sensitive and confidential information.
• Maintain the highest ethical and professional standards.
• Ability to thrive in a dynamic environment.
• Bachelor’s degree in an area of study relevant to this position preferred.
• Must be willing to travel and respond to emergency security matters on a 24x7 basis.

Qualifications

• 5+ years of related experience in investigations or related areas, such as corporate security, Criminal Justice, Law Enforcement, Accounting, Loss Prevention, or Compliance.
• Prior law enforcement/investigative training experience, working in a corporate environment preferred.
• Experience working on sophisticated financial investigations.
• Certification from an interviewing and interrogation program such as Wicklander-Zulawski & Associates, John E. Reid & Associates, or LSI Laboratory for Scientific Interrogation, Inc. (SCAN) is a plus.
• Certification or accreditation from a Risk or Security Management Association or governing body is a plus.
• Certified Protection Professional (CPP), Certified Fraud Examiner (CFE), Certified Forensic Interviewer (CFI), or Professional Certified Investigator (PCI) desired.
• Multi-lingual abilities and experience in the telecommunications industry is a plus.
• Knowledge of video camera systems, intrusion detection systems (IDS), access control systems, and digital video recorders (DVR).

Benefits

Comcast provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most. Benefits include an array of options, expert guidance, and tools personalized to meet your needs, supporting you physically, financially, and emotionally through life’s milestones.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.