Inventory Specialist

About the role

Executes, monitors, and trains inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes.

Responsibilities

• Validates and ensures accuracy of planograms.
• Reviews and coordinates the proper use of reports and system applications, impacting front end and pharmacy on-hand balances and pricing.
• Executes and maintains front end and pharmacy asset protection techniques, and files claims for overages and shortages.
• Opens and closes the store in the absence of store management, including systems start-ups, cash handling, and ensuring floors and stock rooms are ready for the business day.
• Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Executes and coaches team members on warehouse and vendor inventory management processes, including creating, reviewing, and receiving orders.
• Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders, performing any necessary tote audits, and accurately reporting any shortages or damaged product.
• Maintains accurate inventory counts, updates designated pull & quarantine items, and supports physical inventory days.
• Supports the maintenance of inventory records, including receiving and posting of all products received at the store in all inventory systems.
• Trains and develops other team members on inventory systems and processes.
• Communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.

Requirements

• Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evening and weekend hours.
• Achieving expectations rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only).
• Demonstrated attention to detail and ability to multi-task and manage execution.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

Qualifications

• Valid pharmacy license/certification as required by the state.
• Knowledgeable of all store systems and equipment.
• Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements.