Inventory Specialist

About the role

Executes, monitors, and trains inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes.

Responsibilities

• Validates and ensures accuracy of planograms.
• Reviews and coordinates the proper use of reports and system applications.
• Executes and maintains front end and pharmacy asset protection techniques, and files claims for overages and shortages.
• Opens and closes the store, including systems start-ups, cash handling, and ensuring floors and stock rooms are ready.
• Engages customers by greeting them and offering assistance, resolving issues, and delivering a positive customer experience.
• Executes and coaches team members on warehouse and vendor inventory management processes, including creating, reviewing, and receiving orders.
• Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders, and performs necessary audits.
• Maintains accurate inventory counts, updates designated pull & quarantine items, and supports physical inventory days.
• Supports the maintenance of inventory records, prepares for physical inventory, and assists with package delivery activities.
• Completes product returns, order voids, customer refunds, and provides change as requested.
• Trains and develops other team members on inventory systems and processes.
• Communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.

Requirements

• Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• A willingness to work a flexible schedule, including evenings and weekends.
• An “Achieving expectations” rating on the last performance review and no written disciplinary actions in the previous 12 months (internal candidates only).
• Demonstrated attention to detail and ability to multi-task and manage execution.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

Qualifications

• Valid pharmacy license/certification as required by the state.
• Knowledgeable of all store systems and equipment.
• Attends company-based trainings for continuous development and completes e-learning modules including safety training requirements.