Inventory Specialist

About the Role

Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and ensures accurate planograms, pricing, and inventory processes.

Responsibilities

• Execute and maintain front end and pharmacy asset protection techniques, including filing claims for warehouse and vendor overages, shortages, order errors, or damaged goods, including prescription drugs.
• In designated stores, open and close the store in the absence of store management, including systems start-ups, cash handling, cashier responsibilities, and ensuring the floor and stock room are ready for the business day.
• Engage customers by greeting them and offering assistance with products and services; resolve customer issues and answer questions to ensure a positive customer experience when serving as the leader on duty.
• Model and share customer service best practices, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Execute and coach team members on warehouse and vendor inventory management processes, including creating, reviewing, and receiving orders.
• Scan in all deliveries while the vendor is still in the store, including common carrier deliveries, and take appropriate action for undelivered or inaccurate orders.
• Under the supervision of the pharmacist-in-charge, verify all pharmacy shipments, complete postings of pharmacy orders, perform tote audits, and report shortages or damaged product.
• Complete On-Shelf Availability (OSA) end-to-end process, including disposals, call-ins, vendor returns, scan outs, and pharmacy scan outs.
• Under the supervision of the pharmacist-in-charge, complete pharmacy inventory activities, including recalls, vendor returns, non-controlled and damaged salvage returns, and facilitate excess inventory returns or interstore transfers.
• Execute all pricing activities, including price changes, markdowns, and regulatory pricing tasks.
• Support front end and pharmacy ordering, monitor pharmacy manual orders, maintain consigned inventory, and ensure designated pull & quarantine items are updated and stored properly.
• Maintain accurate inventory counts for all departments, including stockroom, overstock locations, and pharmacy smart counts.
• Ensure inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Assist in maintaining inventory records, organizing files, and retaining invoices, receipts, and return authorizations.
• Prepare for and support physical inventory activities, including auditing third-party teams.
• Support clean and well-merchandised counters and shelves.
• Assist and coach store team on package delivery activities, including scanning packages, completing daily inventory functions, and package returns.
• In designated stores, when serving as the leader on duty, register all related sales on the point-of-sale system, handle scanning errors, price verifications, returns, refunds, cash drops, and provide change as requested.
• Comply with all company policies and procedures and maintain respectful relationships with coworkers.

Qualifications

• Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Must have a willingness to work a flexible schedule, including evening and weekend hours.
• Demonstrated attention to detail and ability to multitask and manage execution.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

Preferred Qualifications

• Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
• Prior work experience with Walgreens, with an evaluation on file.

Skills

• Inventory management and best practices.
• Customer service and engagement.
• Operational execution and problem-solving.
• Use of store systems and equipment.
• Training and coaching team members.
• Communication and liaison between management and non-management team members.

Pay

Salary Range: $19 - $22 / Hourly