Inventory and Order Control Coordinator

About the role

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today.

Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend. We work onsite with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. The location for this role is Caine Warehouse in Reeseville, WI. Whisker runs two daily shifts (Caine Warehouse): 1st Shift: Monday–Friday, 6:00 AM – 2:30 PM and Split Shift: Monday–Friday, 8:30 AM - 5:00 PM. Overtime and weekend work may be required.

Responsibilities

The Inventory & Order Coordinator is responsible for maintaining inventory accuracy through daily cycle counting while supporting administrative functions related to customer order preparation. This position serves as the link between warehouse operations and order administration by ensuring inventory is accurate, orders are properly prepared, and operational issues are identified before they impact customer shipments.

• Performs daily cycle counts in accordance with established schedules and procedures
• Investigates, researches, and resolves inventory discrepancies on time
• Researches inventory transactions within SAP and warehouse management systems to identify and correct inventory issues
• Verifies inventory movements and transfers between warehouse locations
• Maintains accurate inventory records and ensures proper product location and bin accuracy
• Assists with inventory audits and physical inventory activities
• Monitors inventory accuracy, identifies trends, and escalates recurring issues as appropriate
• Collaborates closely with warehouse, inventory, and operations teams to support efficient material flow and system integrity
• Participates in daily and weekly department meetings to support operational alignment and continuous improvement
• Identifies and supports continuous improvement opportunities that enhance inventory accuracy and warehouse efficiency
• Adheres to company policies, standard operating procedures (SOPs), and applicable inventory and safety requirements
• Prepares and organizes daily order documentation to support efficient fulfillment and shipping operations
• Creates, prints, and distributes shipping labels, pallet labels, placards, and other required shipment documentation
• Reviews order information for completeness and accuracy, identifying and escalating missing, conflicting, or inaccurate information prior to fulfillment
• Assists with prioritizing customer orders based on operational requirements and shipping needs
• Communicates order-related issues to the appropriate teams and departments to support timely resolution
• Provides administrative and operational support to the fulfillment team, particularly during high-volume shipping periods
• Assists with the development and maintenance of documentation and standard operating procedures (SOPs)
• Maintains accurate and organized electronic and physical records
• Performs additional duties and responsibilities as assigned

Requirements

• High school diploma or equivalent required
• 2+ years of experience in warehouse operations, inventory control, administrative support, or a related field
• Experience working with ERP systems
• Proficiency with Google Workspace and Microsoft Suite applications
• Strong organizational and time-management skills
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to effectively prioritize and manage multiple tasks and responsibilities
• Ability to work independently and take initiative with minimal supervision
• Demonstrated record of reliable attendance, punctuality, and dependability
• Demonstrated discretion and ability to maintain confidentiality of proprietary information
• Ability to maintain professionalism in a fast-paced environment with frequent interactions and interruptions
• High degree of initiative, self-motivation, and ability to positively motivate others
• Ability to establish and maintain collaborative working relationships with Team Members and colleagues
• Comfortable with office pets (cats, dogs)

Not required, but nice to have: Additional education or training in Manufacturing, Operations, Leadership, SAP Business One experience

Physical Demands and Work Environment

The physical demands described below are representative of those required for a Team Member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

While performing the duties of this position, the Team Member is regularly required to stand, walk, talk, and hear. Frequent use of hands and fingers for fine motor tasks, including handling, grasping, and manipulating objects, is required. The role also requires frequent bending, reaching, and the ability to operate both small and large hand tools. The Team Member must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.

Specific vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus as needed to safely perform job duties.

Benefits

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras.

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Whisker products and swag
• Continuing education Support
• On-site gym access at our Juneau facility (open to all local team members!)
• Referral program