Intune Engineer

About the role

This is not a traditional, siloed service desk role. We are actively seeking a candidate who is well-versed in troubleshooting and resolving issues within Ms Intune-managed environments, while also operating effectively across desktop support, endpoint management, security compliance, and network-related challenges. You will be expected to move fluidly across technical domains. This means owning problems end-to-end rather than handing them off—while balancing user experience, security requirements, and operational efficiency. This role is in support of a secure and enterprise-scale environment with federally regulated compliance requirements.

Responsibilities

• Build, image, configure, deploy, and maintain Windows workstations and peripherals using gold images and templates
• Administer Active Directory-sourced user and computer objects and provide continuous compliance oversight using Group Policy controls
• Procure, track, and keep up-to-date software products and associated licensing
• Design, implement, and maintain MS Intune endpoint management solutions
• Procure and issue desktops with Intune Autopilot zero-touch provisioning
• Build automation using PowerShell and MS Graph where appropriate
• Troubleshoot and resolve Intune-related issues, including device configuration, policy application, compliance failures, and software deployment
• Identify, prioritize, and remediate endpoint vulnerabilities using enterprise management and security tools
• Navigate and resolve security and compliance-related challenges, including endpoint hardening, policy enforcement, and audit readiness
• Communicate effectively with technical and non-technical staff while maintaining a high level of customer service
• Troubleshoot Windows operating systems, peripherals, printers, conferencing equipment, and endpoint hardware
• Diagnose and address network connectivity issues (e.g., access restrictions, firewall rules, DNS, VPN, IP/Port/URL filtering)
• Demonstrate the flexibility to contribute across endpoint engineering, user support, compliance, and operational initiatives as business priorities evolve
• Continuously improve endpoint management processes through automation, standardization, and operational excellence

Requirements

• Bachelor’s degree in information systems or relevant field and 5+ years practical experience in the field
• Ability to obtain public trust clearance
• Ability to self-manage work tasks using M365-based tools
• Demonstrated and proven ability to independently resolve issues, improve day-to-day operations with self-driven initiatives, and operate with a growth mindset
• Hands-on experience administering or operating network access controls in the form of IP: Port or URL-based filters
• Practical experience managing enterprise desktops within an MS Intune managed environment
• Hands-on experience troubleshooting and administering Windows operating systems in an enterprise environment - ideally including peripheral device management, asset management, and VOIP operations
• Understanding and practical exposure to regulatory controls, baselines, and security policies within an Azure Entra and Intune-based environment with enterprise desktops and endpoints (CIS benchmarks, STIG, etc)

Qualifications

Located near Indianapolis, IN, and is both willing and capable of being on-site daily in support of the mission

Skills

Not specified

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time
• Hours of paid vacation time
• Weeks of paid parental leave
• Paid holidays annually