Interviewing Clerk

Responsibilities

• Effectively assessing customers' needs.
• Referring customers to community agencies as appropriate.
• Timely and accurately escalating customers' complaints/inquires as appropriate.
• Documenting customers' records timely and in accordance with departmental procedures.
• Assisting customers with completion of online or paper applications.
• Assisting customers with My ACCESS Accounts.
• Effectively communicating with internal and external customers as per departmental procedures.
• Explaining eligibility requirements, form completion requirements, community resources for financial assistance, and/or providing program benefits.

Skills

• Speaking - Talking to others to effectively convey information.
• Judgment and Decision Making - Weighing the relative costs and benefits of a potential action.
• Active Listening - Listening to what others are saying and asking questions as appropriate.
• Information Gathering - Knowing how to find information and identifying essential information.
• Problem Identification - Identifying the nature of problems.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Service Orientation - Actively looking for ways to help people.
• Writing - Communicating effectively with others in writing as indicated by the needs of the audience.
• Information Organization - Finding ways to structure or classify multiple pieces of information.
• Identification of Key Causes - Identifying the things that must be changed to achieve a goal.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Therapy and Counseling - Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects.
• Clerical - Knowledge of administrative and clerical procedures and systems.
• Computer - Knowledge of computer software including applications.