Interpreter (ASL) - Patient Experience - Full-Time

About JPS Health Network

JPS Health Network is a $950 million, tax‑supported healthcare system in North Texas. Licensed for 582 beds, the network includes over 25 locations across Tarrant County, with John Peter Smith Hospital—a Level I Trauma Center, Tarrant County’s only psychiatric emergency center, and the nation’s largest hospital‑based family medical residency program. The health network employs more than 7,200 people. Acclaim Multispecialty Group, the medical practice group, features over 300 providers serving JPS Health Network across specialties ranging from primary care to general surgery and trauma. The group operates around shared incentives and expectations to support operational, financial, and clinical performance outcomes, aiming to provide high‑quality, compassionate clinical care for every patient, every time.

Job Summary

The Patient Experience Interpreter II acts as the primary representative of the Patient Experience Team, serving as a liaison between patients, family members, visitors, and clinical staff. The role facilitates meaningful language access services for Limited English Proficient (LEP) healthcare consumers, interpreting financial, demographic, medical information, and health‑promotional education from a source language to a target language.

Responsibilities

• Interact effectively with peers, medical staff, patients, families, community groups, and other healthcare consumers to positively promote patient‑centered care values.
• Serve as a cultural and linguistic resource to promote patient safety, satisfaction, and positive treatment outcomes, working within interpreter roles such as communication conduit, clarifier, cultural broker, and patient advocate.
• Provide immediate assistance, interventions, or strategies for difficult patient, family, or visitor issues.
• Assist in monitoring department/unit patient satisfaction and partner to create interventions that meet specific needs.
• Act as patient liaison or navigator for LEP individuals, addressing linguistic, safety, medication, and systemic concerns that may impact care.
• Attempt to resolve patient complaints immediately by referring concerns to the appropriate resource (e.g., Nurse Manager or Patient Experience Specialist).
• Ensure effective communication by accurately interpreting information in the intended tone and manner, without adding or omitting content, and promote transparent communication.
• Ensure patients’ questions and concerns related to the treatment plan are appropriately addressed and documented.
• Communicate adverse trends or conditions to the provider.
• Distribute program information in targeted languages to LEP persons, maintain daily logs, complete timely electronic interpreter encounter documentation, and track primary patient language trends and interpreter needs.
• Communicate policies, protocols, rights, and responsibilities to patients, families, and visitors; coach staff and providers on communication styles and cultural perspectives for optimal patient interaction.
• Report risk management and patient safety concerns to leaders promptly.
• Transcribe complex medical reports, educational material, and instructions for patients or providers as requested, including district policy, procedures, and IRB research study survey tools.
• Adhere to the National Council on Interpreting in Healthcare (NCIHC) Interpreters Code of Ethics, Interpreter Standards of Practice, CLAS standards, and TJC language access standards.
• Perform other duties as assigned.

Qualifications

Required Qualifications:

• High school graduate or equivalent.
• Pass a language assessment proctored by an approved third‑party vendor or provide a certificate of a passed exam from an approved vendor at time of hire.
• Recognized 40‑hour medical interpreter training (e.g., Bridging the Gap, Texas Association of Healthcare Interpreters and Translators Association, community‑college medical interpreter certificate, or other approved training) completed within 90 days of start date.
• 2 – 4.99 years of relevant experience as a Patient Experience Interpreter II.

Preferred Qualifications:

• National board medical interpreter certification (e.g., CMI or CHHI interpreter certification credentials).

Schedule

Full‑time position. Hours: 8:00 AM – 4:30 PM, Day shift.

Location

1500 S. Main Street, Fort Worth, TX 76104, United States.