Interpreter (Spanish) - Patient Experience - Full-Time

About JPS Health Network

JPS Health Network is a $950 million, tax‑supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, including John Peter Smith Hospital—a Level I Trauma Center, Tarrant County’s only psychiatric emergency center, and the nation’s largest hospital‑based family medical residency program. The health network employs more than 7,200 people. Acclaim Multispecialty Group, the medical practice group, includes over 300 providers serving JPS Health Network across specialties ranging from primary care to general surgery and trauma. The group operates around shared incentives and expectations to support operational, financial, and clinical performance outcomes.

Job Summary

The Patient Experience Interpreter II acts as the primary representative of the Patient Experience Team, serving as a liaison between patients, families, visitors, and clinical staff. The role facilitates language access services for Limited English Proficient (LEP) healthcare consumers, interpreting financial, demographic, medical information, and health‑educational content from a source language to a target language.

Essential Functions & Accountabilities

• Interact effectively with peers, medical staff, patients, families, community groups, and other healthcare consumers to promote patient‑centered care values.
• Serve as a cultural and linguistic resource to promote patient safety, satisfaction, and positive treatment outcomes, functioning as a communication conduit, clarifier, cultural broker, and/or patient advocate.
• Provide immediate assistance, interventions, or strategies for difficult patient/family/visitor issues.
• Assist in monitoring department/unit patient satisfaction and partner to create interventions that meet specific needs.
• Act as patient liaison or navigator for LEP individuals, addressing linguistic, safety, medication, and systemic concerns that may impact care.
• Attempt to resolve patient complaints promptly by referring concerns to appropriate resources such as a Nurse Manager or Patient Experience Specialist.
• Ensure accurate, tone‑consistent interpretation without adding or omitting information, fostering transparent communication.
• Ensure patients’ questions and concerns about treatment plans are addressed and documented.
• Communicate adverse trends or conditions to providers.
• Distribute program information in targeted languages to LEP persons, maintain daily logs, complete timely electronic interpreter encounter documentation, and track primary patient language trends and interpreter needs.
• Educate patients, families, and visitors on policies, protocols, rights, and responsibilities; coach staff and providers on communication styles and cultural perspectives for optimal patient interaction.
• Report risk management and patient safety concerns to leaders promptly.
• Transcribe complex medical reports, educational material, and instructions for patients or providers as requested, including district policies, procedures, and IRB research study survey tools.
• Adhere to the National Council on Interpreting in Healthcare (NCIHC) Code of Ethics, Interpreter Standards of Practice, CLAS standards, and TJC language access standards.

Qualifications

Required:

• High school diploma or equivalent.
• Pass a language assessment proctored by an approved third‑party vendor or provide a certificate of a passed exam from an approved vendor at hire.
• Complete a recognized 40‑hour medical interpreter training (e.g., Bridging the Gap, Texas Association of Healthcare Interpreters and Translators, community‑college certificate, or other approved training) within 90 days of start date.
• 2 – 4.99 years of relevant experience as a Patient Experience Interpreter II.

Preferred:

• National board medical interpreter certification (e.g., CMI or CHHI credentials).

Schedule

Hours Worked: 8:00 AM – 4:30 PM (Day shift)

Location

1500 S. Main Street, Fort Worth, Texas 76104, United States