Internship, Program Manager, North America Service Program & Project Management (Fall 2026)

What You'll Do

• Champion Client-Centric AR Strategies
• Collaborate with sales, finance, legal, and customer service teams to design and implement approaches that simplify payment processes, reduce collection barriers, and foster positive client relationships to enhance loyalty and timely payments
• Optimize AR Operational Processes
• Assess and streamline invoicing, billing, and collection workflows, emphasizing scalable systems that minimize disputes, automate reminders, and ensure efficient, frictionless payment experiences for clients
• Drive Cross-Functional Collaboration
• Promote strong communication and alignment across global and distributed teams, ensuring all departments contribute to shared objectives like accelerating cash flow, reducing days sales outstanding (DSO), and improving overall AR efficiency
• Leverage Data and Trends for Strategic AR Improvements
• Analyze client payment behaviors, industry benchmarks, and financial data to identify opportunities for innovation in collection programs. Define measurable KPIs, such as collection rates, DSO targets, and client satisfaction scores, that support both financial health and seamless client interactions
• Test and Scale AR Solutions
• Develop and pilot new tools, processes, or technologies (e.g., automated payment portals or predictive analytics for collections), evaluate their impact on payment speed and client satisfaction, iterate based on results, and roll out successful initiatives organization-wide

What You'll Bring

• A customer-focused mindset: A strong passion for enhancing the customer experience and strategically improving service operations. Candidates with backgrounds in Business Administration, Operations Management, Industrial Engineering, Supply Chain Management, or Service Design will be well-suited
• Exceptional organizational skills: Highly organized, with the ability to manage multiple competing priorities while balancing operational efficiency and customer satisfaction. Prior experience in project management, process improvement, or service program implementation is valuable
• Effective communication: Excellent verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels and interacting directly with customers. Experience in consulting, business analysis, or service operations where presenting insights, delivering reports, or managing cross-functional collaboration was required is helpful
• Adaptability in dynamic environments: Comfortable working in fast-paced, high-growth, and rapidly evolving industries. Candidates with experience in technology, automotive, logistics, or operational consulting will find this role particularly relevant
• Relationship building: Strong interpersonal skills with an ability to build and maintain positive working relationships across global teams and external partners, ensuring smooth collaboration across different regions and departments. Prior experience in stakeholder management or cross-functional teamwork is an advantage

Benefits

• Compensation and Benefits
• Medical plans > plan options with $0 payroll deduction
• Fertility, adoption, and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
• Flexible Spending Accounts (FSA)
• 401(k), Employee Stock Purchase Plans, and other financial benefits
• Basic life, AD&D, and short-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Commuter benefits
• Employee discounts and perks program, Tesla