INTERNSHIP PROGRAM COORDINATOR, Center for Career Development

About the role

The Internship Program Coordinator is a member of the Center for Career Development's (CCD) Internships and Industry Partnerships team, reporting to the Assistant Director of Internship Programs. This role supports the Yawkey Nonprofit Internship Program, Launchpad Program, and other internship or similar programs as the CCD expands its offerings for students.

Responsibilities

• Aid in the design, implementation, and day-to-day operation of multiple application processes for designated internship programs, managing a large number of applications with several components, and supporting these processes through scheduling, responding to inquiries, tracking applications, supporting selection procedures, and award communication and distribution.
• Track student progress during internships and experiential learning assignments, follow up with students and employers on any missing information, schedule check-in meetings for students and staff, and educational internship experiences for students.
• Support program outreach to employers in the Boston area and beyond to cultivate new internship opportunities for students. Contact specific employers, arrange meetings, confirm scheduling, and assist with meeting preparation (i.e., requested data, program information, materials, etc.).
• Assist with the distribution and tracking of stipends for students, maintain accurate records of stipend awards, respond to student inquiries, and support budget management by reviewing records, reconciling account information, and producing reports.
• Support program evaluation and continuous improvement by collecting and organizing feedback or survey responses, producing reports, and implementing changes to program policies and procedures that streamline and enhance the student and employer experience using available technology.
• Perform other administrative tasks as needed, assist with event planning and program activities to engage students and employers, and support CCD programs, events, and services.

Requirements

• Customer service experience, providing helpful feedback and guidance to individuals, through in-person, remote, and e-mail/written communication.
• Excellent communication skills, including writing messages, procedures, guidelines, and similar documentation.
• Experience managing projects with attention to detail and collaboration with others, strong organizational skills.
• Ability to collect, sort, and report numerical information on use of services, employer engagement, student participation and budget.
• Ability to utilize computer technology and online systems, such as the CCD’s online career services management and recruiting platform, experiential learning database, office applications, and the like.
• Cultural competency, commitment to inclusion, equity, and engagement of students, employers, and colleagues.
• Flexibility to work occasional evenings or weekends as needed to support CCD programming.

Qualifications

• This position is represented L2324, full-time, 52 weeks, Grade 25, Monday-Friday, 9:00-5:00, 35 paid hours per week, with one-hour unpaid lunch break daily.