Internship- Food & Beverage FOH
About Us
HEI manages an unparalleled portfolio of leading full‑service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper‑upscale, luxury, and premium select‑serve hotels in urban, super‑suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. We ensure our associates receive the compensation and benefits they deserve, along with industry‑leading tools, training, and support to excel. We are dedicated to building a diverse and inclusive workplace and welcome candidates with military experience.
Compensation
- Salary Range: $3.00 – $15.00 hourly
- Tipped/Service Charge Eligible: Yes
- Discretionary Performance Bonus Eligible: No
Overview
The HEI Internship Program is a 10–12 week fast‑track development opportunity for college students to expand their knowledge in the hospitality industry. Interns will immerse themselves in the front‑of‑house Food and Beverage discipline by shadowing leaders, attending operational meetings, and working alongside associates and leadership to ensure day‑to‑day departmental success. The program provides a foundation for a long‑term career in hospitality.
Essential Duties and Responsibilities
- Shadow identified leaders within the department at the hotel.
- Shadow each shift and each position within the assigned outlet.
- Consistently attend department meetings and any leadership meetings.
- Become proficient with operating the PMS and all other systems used by the Food & Beverage team.
- Utilize labor management tools to schedule and control labor costs.
- Interact positively with customers and resolve problems to maintain high customer satisfaction and quality.
- Ensure compliance with Standard Operating Procedures and Policies.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job‑related duties as assigned.
Qualifications and Skills
- Recent or current graduate of a hospitality program preferred.
- Ability to establish and maintain effective working relationships with associates, customers, and patrons.
- Ability to use point‑of‑service computer systems.
- Ability to stand for long periods of time with or without reasonable accommodation.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, including supervisors, coworkers, and the public.
Benefits
- Medical, Dental, and Vision insurance (Anthem Blue Cross Blue Shield and EyeMed).
- Vacation, sick, and holiday time off.
- Pet insurance through the ASPCA.
- Supplemental, spousal, and child life insurance.
- Short‑ and long‑term disability plans.
- 401(k) Savings Plan with matching contributions.
- Discounts through “YouDecide” and Hotel Room Discount programs.
- Specific details and eligibility vary by location and employment status.