Internship- Food & Beverage FOH

HEI manages an unparalleled portfolio of leading full‑service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper‑upscale, luxury, and premium select‑serve hotels in urban, super‑suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. We honor the privilege of our associates choosing us by investing in and making them more valuable. We are dedicated to building a diverse and inclusive workplace and welcome candidates with military experience.

Overview

The HEI Internship Program is a 10–12 week fast‑track development opportunity for college students to expand their knowledge in the hospitality industry. The Intern will immerse themselves in the front‑of‑house Food and Beverage discipline by shadowing critical leaders, attending operational meetings, and working alongside associates and leadership to ensure day‑to‑day success of the department. The objective is to provide a foundation that prepares interns for a long‑term career within hospitality.

Responsibilities

• Shadow identified leaders within the department at the hotel.
• Shadow each shift and each position within the outlet you are assigned to at the hotel.
• Consistently attend department meetings as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Food & Beverage team.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Qualifications

• Recent or current graduate of a hospitality program preferred.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to use point‑of‑service computer.
• Ability to stand for long periods of time with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as supervisors, coworkers, and the public.

Benefits

HEI Hotels and Resorts offers a comprehensive benefit program that supports physical, mental, and financial wellness.

• Medical and dental coverage through Anthem Blue Cross Blue Shield.
• Vision insurance through EyeMed.
• Vacation, sick, and holiday time off.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short‑ and long‑term disability plans.
• 401(k) Savings Plan with matching contributions.
• Discounts through the “YouDecide” and Hotel Room Discount programs.
• Specific details and eligibility vary by location and employment status.

Pay

• Salary Range: $3.00 – $15.00 Hourly
• Tipped/Service Charge Eligible: Yes
• Discretionary Performance Bonus Eligible: No