Internship - Compliance Training and Technology

Job Summary

At Delta Dental of Michigan, Ohio, and Indiana, we work to improve oral health through benefit plans, advocacy, and community support. We are one of the largest dental plan administrators in the country and part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

Responsibilities

• Aid in the design, development, and production of training content and curriculum for our company
• Maintain job aids and how-to guides for Learning Management System applications
• Provide daily support and maintain the ongoing operations of the Learning Management System and supporting technologies
• Address any system issues or user issues in a prompt and timely manner
• Maintain content within SharePoint, the LMS, Articulate, and repositories by creating and uploading modules and courses, course content, and running reports
• Aid with audit requests by providing relevant evidence in a timely manner
• Prepare, deliver, and manage reports as requested from content owners

Minimum Requirements

• Must be a Sophomore, Junior, or Senior pursuing a bachelor's degree in a related field (Business, Instructional Design, Human Resources, Communications, Information Technology, Computer Science, Education, etc.)
• Savvy with technology and have ideas of how to incorporate technology into training and business processes
• Working knowledge of Microsoft 365 - Word, Excel, PowerPoint, and Planner is required
• Working knowledge of the following technologies: SharePoint, Power Automate, Power BI, Snagit, Articulate, and Camtasia is a plus
• Organized, detailed, flexible, and able to manage your own time
• Experience with video-editing, instructional design, and/or graphic design is a plus
• High level of creativity to represent lengthy information in an engaging format
• Ability to communicate effectively and possess strong writing skills
• Ability to problem-solve in a fast-paced environment