Internet/Product Specialist

About the role

We are seeking a motivated and customer-focused professional to join our team in a role that combines digital sales support, product knowledge, and lead management.

Responsibilities

• Respond promptly and professionally to internet leads, email inquiries, phone calls, and online chat requests.
• Engage with prospective customers to understand their needs and provide accurate vehicle, pricing, and availability information.
• Support the sales process by setting appointments, following up consistently, and maintaining strong customer communication.
• Present product features, technology, trim levels, and available options in a clear and helpful manner.
• Maintain detailed records of customer interactions and lead activity in the CRM system.
• Work closely with sales, finance, and management teams to ensure a smooth customer experience.
• Aid in creating and improving online listing content, photos, and vehicle descriptions when needed.
• Stay informed on current promotions, inventory updates, and market trends.

Requirements

• Strong communication and customer service skills.
• Ability to build rapport and maintain a professional, friendly approach across digital and phone communication channels.
• Comfort working with CRM tools, online lead platforms, and basic computer applications.
• Detail-oriented mindset with strong organizational and follow-up skills.
• Ability to learn product details quickly and explain information clearly.
• Prior experience in automotive sales, internet sales, product presentation, or a related customer-facing role is preferred.
• Self-motivated, dependable, and able to manage multiple priorities in a fast-paced environment.

Qualifications

• A professional demeanor and commitment to delivering excellent customer experiences.
• Confidence in communicating value, features, and next steps to potential customers.
• Enthusiasm for learning about vehicles, technology, and the sales process.
• A collaborative approach and willingness to support team goals.

Skills

• Excellent communication and interpersonal skills.
• Proficiency in CRM tools and online lead management systems.
• Strong organizational and follow-up skills.
• Product knowledge and ability to present information clearly.

Benefits

We offer an opportunity to be part of a customer-focused team where your communication skills, product knowledge, and follow-up make a meaningful impact. This role is ideal for someone who enjoys helping people, thrives in a dynamic environment, and wants to contribute to the success of a modern sales operation.

Pay

Competitive compensation and benefits.

Schedule

This position may require occasional evening or weekend availability based on business needs.