Internet Coordinator - Pottery Barn

About the Web Merchandising Team

The Web Merchandising team plays a critical role in shaping Pottery Barn’s digital customer experience, bringing our brand vision to life across all online touchpoints. As part of the Direct-to-Consumer (DTC) organization, the team partners closely with Merchandising, Creative, Marketing, and Digital Operations to develop and execute compelling site experiences that inspire customers and drive business growth. Through strategic product placement, storytelling, content execution, and site optimization, the team ensures customers discover the right products at the right time throughout their shopping journey. Leveraging customer insights, performance data, and merchandising expertise, the team continuously enhances the online experience to increase engagement, conversion, and brand loyalty while supporting Pottery Barn’s ecommerce-first growth strategy.

Overview of the Website Merchandising Coordinator Role

As a Website Merchandising Coordinator, you will help support the customer experience and business performance for Pottery Barn through thoughtful merchandising, content execution, and digital optimization. Partnering closely with your manager, Merchandising, Marketing, Creative, and Site Operations teams, you will execute product launches and category strategies that inspire customers and maximize conversion. You will support initiatives that increase engagement, sales, and brand loyalty in the online experience. Success in this role requires strong attention to detail, analytical thinking, excellent communication, and a passion for creating compelling digital experiences in a fast-paced retail environment.

Specific Responsibilities

• Execute website merchandising and product discoverability strategies and optimizations
• Address site feedback and enhance overall customer experience across site and across channels
• Interface with merchandising teams to ensure site data integrity and correct product set-up
• Interface with site managers, project management and e-technology team for timely database uploads, site deployments, and reporting of issues
• Manage database uploads to UAT testing environments
• Cook up and participate in daily site testing to ensure correct data integrity
• Cook up the archiving of Website seasonal features, functionality, and products
• Other projects as assigned

Criteria

• 0-2 years previous eCommerce, catalog or digital marketing experience.
• Intermediate Excel skills, must have an interest in the linkage from systems to the Web; access database and/or Adobe Analytics experience a plus
• Strong affinity for the product/concept.
• Able to execute in timely manner, anticipate problems and provide creative solutions.
• Well-organized and extremely detail oriented.
• Able to deal with ambiguity and a changing environment.
• Action-oriented and full of energy for challenges
• Strong verbal and written communication skills for reporting findings and collaborating with stakeholders.
• Able to handle multiple tasks and projects simultaneously.
• Strong organizational skills to meet deadlines and manage priorities.

About Us

Our Company Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.