Internet/BDC Sales Manager-Tyson's Corner, VA

About the Role

Manage daily sales activities of lead-to-appointment sales agents at Honda of Tyson's Corner in the Washington DC metro area. Hands-on leadership is essential, and teamwork is critical to achieving specific appointment set-show-sold sales targets.

Responsibilities

• Coach, motivate, and direct BDC sales agents to convert incoming phone calls and internet leads to appointments.
• Instruct and coach best practices in responding to internet-based leads, ensuring agents send engaging emails that generate customer replies, appointments, and sales.
• Ensure BDC agents follow a daily sales process to maximize outbound email communications and follow-up.
• Instruct and coach best practice phone skills for both incoming and outbound follow-up calls.
• Ensure BDC agents follow a daily sales process to maximize outbound phone calls and follow-up.
• Train agents on best practices and keystroke-level proficiency in all systems, programs, and software, including but not limited to the eLEAD CRM tool.
• Demonstrate and train staff to generate key reports and use various dashboards to measure and manage key performance metrics.
• Identify ways to improve efficiency and enhance the profitability of the BDC department.

Skills

• Advanced sales and customer service skills.
• Proficiency in technical systems and process training applications.