International Trade Compliance & Logistics Lead

Responsibilities

• Establish and manage global and regional courier partnerships; negotiate competitive rates, define SLAs, and implement performance scorecards with clear accountability.
• Design and deploy scalable shipment SOPs (inbound/outbound, inter-site transfers, packaging, temperature control, and exception handling) aligned with global regulatory standards.
• Own end-to-end import/export processes, including permits, HS classification, Incoterms, valuation, and customs broker oversight; proactively resolve customs holds and mitigate risks.
• Build and manage a network of in-market distributors for testing supplies; define inventory strategies, lead times, and service expectations.
• Define and optimize logistics flows for PAH, including labeling, duties and taxes, shipment tracking, and proactive customer communications.
• Implement end-to-end shipment visibility tools and exception management processes to ensure transparency and rapid issue resolution.
• Partner cross-functionally with operations, regulatory, quality, and commercial teams to align logistics strategy with business needs.
• Drive continuous improvement initiatives focused on cost optimization, on-time delivery (OTD), cycle time reduction, and scalability.
• Develop and maintain KPI dashboards; communicate performance insights and recommendations to leadership on a regular cadence.
• Stay ahead of evolving global trade regulations and industry best practices to ensure ongoing compliance and operational excellence.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, International Business, or a related field.
• 7+ years of experience in global logistics or transportation, including international parcel/express shipping and customs brokerage.
• Deep expertise in trade compliance (HS classification, valuation, Incoterms) and a strong track record in vendor negotiation and SLA management.
• Experience building or scaling logistics programs, with a hands-on approach to problem solving and execution.
• Proven ability to create SOPs, train teams, and drive adoption across diverse geographies.
• Strong analytical mindset with experience owning KPIs and using data to inform decisions and improvements.
• Excellent communication and stakeholder management skills across technical and non-technical audiences.

Preferred

• IATA DG, IMDG, and 49 CFR HAZMAT certifications.
• Experience in life sciences, diagnostics, or biological sample logistics.
• Familiarity with cold chain logistics and temperature-sensitive shipments.
• Experience working in a high-growth or startup environment.