International Student Office Coordinator

About the role

The International Student Office Coordinator supports the staff and mission of the university International Student Office. This role requires an organized, detail-oriented, and proactive individual to contribute to the internationalization efforts of the University. Responsibilities include comprehensive support for international students through application and immigration processes, providing advice to faculty and students, developing marketing and program promotion collateral, and coordinating events and recruitment activities.

Qualifications

Required Qualifications:

• Bachelor’s degree from a regionally accredited university.
• Recent experience in higher education or an education field.
• Experience working in a customer-focused environment.
• Ability to communicate effectively, build and manage relationships with peers, managers, University stakeholders, external vendors, parents, and students from diverse linguistic, ethnic, and cultural backgrounds.
• Recent experience in data entry and management.
• US citizenship or lawful permanent residence status (required to serve as a DSO or ASO).

Preferred Qualifications:

• Additional professional certifications and/or advanced degree.
• Experience working with and mentoring international students.
• Experience maintaining immigration compliance.
• Experience working with international education partnership development.
• Experience delivering training to a range of stakeholders.

Skills & Knowledge

• Knowledge of the US educational system.
• Ability to work independently and within a small team, including collaboration across various time zones.
• Ability to prioritize, meet deadlines, and multitask in a fast-paced environment.
• Strong IT literacy, including proficiency with word processing, presentation, finance, spreadsheet, and database packages.
• Training/certification in immigration compliance.
• Expertise working within admission, CRM, and enrollment platforms.
• Process implementation skills.
• Language and translation skills.

Personal Attributes

• Excellent customer service and team-building skills.
• Highly personable and culturally sensitive.
• Ability to build effective relationships with key stakeholders.
• Attention to detail and accuracy in all work undertaken.
• Willingness and flexibility to work outside typical office hours when necessary.
• Experience supervising student staff.
• Possession of a current passport.

Core Competencies

• Communication: Ability to adjust communication style to suit the audience/customer/situation.
• Collaboration: Ability to work effectively in group settings.
• Service to Customer and LSU: Ability to focus on providing positive experiences for stakeholders.
• Delivering Results: Ability to focus on achieving outcomes.
• Problem-Solving: Ability to overcome barriers to success.

Physical and Environmental Demands

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements exceed those for Sedentary Work. Even though the weight lifted may be negligible, the role requires walking or standing to a significant degree.

Responsibilities

• Providing office support, including tracking application progress and supplemental materials for international applicants.
• Developing procedures for risk mitigation, international student communications, and data collection.
• Performing general finance and budget tasks.
• Developing and delivering promotional materials, event planning, and communication to internal/external stakeholders.
• Serving as a Designated School Official (DSO) to support institutional compliance with all federal regulations related to F-1 student enrollment and supporting responses to audits and updates.
• Acting as an Alternate Responsible Officer (ARO) to support institutional compliance with all federal regulations related to the J-1 exchange visitor program and supporting responses to audits and updates.
• Liaising with administrative offices, academic advisors, and faculty to facilitate efficient communication, enrollment, fee payment, and other support as needed.
• Developing a library of guidance and information for international students.
• Delivering support and guidance for a peer-advisor network.
• Maintaining international student records from inquiry to program completion.
• Coordinating promotional events and workshops as needed.
• Fielding general queries from prospective students, active students, alumni, and faculty/staff.
• Assisting with other general office duties as required.
• Working independently and collaboratively within a team environment.
• Staying informed and up-to-date with emerging best practices in higher education.
• Engaging in professional conferences, workshops, and certification opportunities to enhance skills and professional development.
• Performing other duties and special projects as assigned.