International Relationship Manager

About Us

Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 6 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world.

Responsibilities

• Develop and grow deposits in the assigned portfolio of new business while expanding the current client base’s portfolio.
• Lead the assigned team to meet established semi-annual and annual goals.
• Conduct periodic team meetings to measure productivity; coach and mentor representatives to increase sales and cross-selling of bank products and services.
• Travel to Venezuela and other countries to meet with prospective and existing customers to expand relationships.
• Actively cross-sell all bank products and services to maximize and expand customer relationships.
• Maintain relationships with prospective and existing customers, ensuring required information for BSA purposes (e.g., nature of business, source of funds) is obtained and disclosed in KYC and Call Reports.
• Oversee processing of NSF and overdraft transactions, holds, stop payments, documentation for deceased account holders, and incoming/outgoing wire requests.
• Respond to inquiries from internal and external customers regarding accounts and transactions, ensuring completeness.
• Visit customers classified as high-risk accounts in accordance with BSA guidelines and visitation policies.
• Complete all requests from BSA, including KYC, ECS, and RFIs, on a timely basis.
• Resolve complex issues and transactions for customers.
• Complete the annual training program assigned.
• Perform other functions and duties as assigned.

Requirements

• Bachelor’s degree in Business Administration preferred or equivalent experience.
• Two (2) years of experience in an International Business role and/or Sales role.
• Advanced computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Bilingual in both English and Spanish; ability to fluently speak, understand, read, and write both languages.
• Strong verbal and written communication skills; ability to communicate at all levels of the organization.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management, and prioritization skills.
• Strong customer service skills, ensuring satisfaction of both internal and external customers.
• Advanced knowledge of selling and cross-selling techniques to provide customers with the bank’s products and services.
• Advanced knowledge of related State and Federal banking compliance regulations and operational policies.
• Strong problem-solving and analytical skills to provide customers with solutions.
• Strong presentation skills for various levels of the organization.
• Advanced knowledge of bank operating activities, terminology, products, and services.
• Ability to work in a team environment, ensuring performance goals are met.

Benefits

• Competitive base salary plus variable compensation.
• Paid time off.
• 401k with employer match.
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, and Vision insurance.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability Benefits.
• Free parking.
• On-site cafeteria.