International Management Internship-Rooms
About the role
The objective of this J-1 training program is to provide the participant with structured, hands-on exposure to U.S. hotel rooms division operations while developing professional hospitality skills, service excellence, and cross-cultural understanding.
Responsibilities
- Learning guest check-in and check-out procedures, service standards, problem resolution techniques, and front desk communication protocols.
- Observing and assisting with internal and external call handling, guest requests, and service coordination between departments.
- Gaining exposure to overnight operations, daily revenue reconciliation, and audit procedures through observation and guided explanation.
- Learning the hotel's reservation system, booking procedures, rate structures, and inventory management while understanding how reservations support occupancy and revenue goals.
- Aiding in guest service follow-up, complaint resolution processes, and service recovery strategies to enhance the overall guest experience.
- Observing housekeeping workflow, quality control standards, room inspections, and coordination between housekeeping and the front desk.
Requirements
- Enrollment in or recent completion of a foreign hospitality, tourism, or related academic program OR relevant professional experience consistent with J-1 eligibility.
- Prior experience or academic exposure to hotel or service operations preferred.
Skills & Competencies
- Professional English communication with guests, colleagues, and management.
- Understanding of U.S. hotel rooms division operations.
- Customer service excellence and service recovery techniques.
- Basic operational and numerical skills related to reservations and front desk functions.
- Cross-cultural workplace communication and collaboration.
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