International Inside Sales Representative

About the role

The inside sales representative assists customers and coworkers with resolving a variety of inquiries via telephone and email. Inside sales reps handle transaction management, record keeping, problem solving, and relationship building with our customers. In this role you will support our customers, our sales managers, accounting, credit, shipping, logistics, and scheduling teams while achieving an elevated level of customer satisfaction.

Responsibilities

• Develops strong business relationships with a diverse group of customers.
• By communicating consistently to keep customers updated on their orders, inventories, and current market trends, the inside sales rep earns the trust of our customers and helps to ensure a long-term and successful business relationship.
• Maintains appropriate inventory levels of stock material for high volume customers.
• Communicates with customers and territory district sales managers on orders that will be late is a vital part of keeping the trust high between all parties.
• Analyzes the customer’s current and recent activity along with historical data, current usage patterns of customers, and knowledge of the current market, reps will consistently review and adjust stock levels, seeking input and approval from customers, district sales managers, and national sales managers.
• Responsible for keeping excess inventory at a minimum by using the tools and knowledge Insteel provides to continuously offer inventory we have in stock, as well as staying aware of your customers’ usage throughout each season.
• Generate quotations for a variety of products as requested by customers. Quotes should be sent back to customers within a reasonable period depending on the particulars of the project.
• Processes orders for manufacture and shipments daily. This typically includes scheduling orders with the master production scheduler, obtaining credit release and coordinating shipment.
• Follows up on outstanding quotations to obtain purchase orders from customers. Reviews order shortfalls with District Sales Manager and Inside Sales Supervisor to jointly decide on appropriate action.
• Obtains information for processing new accounts, follows through processing and establishing credit.
• Makes visits to customers to identify requirements and resolve all technical problems encountered with product application.
• Represents company at trade association meetings to promote products, as needed.
• Communicates daily by telephone to update inquiries, orders, projected usage, inventories, and market trends.
• Prepares and files Shippers Export declaration as required by the US Department of Commerce (SED’s).
• Initiate contact with shipping companies to obtain and negotiate shipping rates and book the shipments with the most advantageous carrier.
• Prepares and sends quotations, invoices, packing lists, compliance certificates, letters of transmittal and other documents required by international customers in accordance with individual requirements of different international destinations such as NAFTA, CAFTA, and United Chamber of Commerce etc.
• Places orders for resale products, assists in price negotiations and approves vendor invoices for payment when these are completed to satisfaction. Including coordinating vendor specifications and order entry with mills and vendors, when needed.
• Aids National Sales Manager, District Sales Managers, and Inside Sales Supervisor in administrative matters, especially in promotion of sales.
• Maintains price and office files.
• Arranges for payment of goods prior to shipment.
• Aids in obtaining payments on overdue invoices.

Qualifications

• High school diploma required; associate degree preferred.
• Minimum of 2 years of relevant work experience.
• Strong basic math skills and attention to accuracy.
• Proficiency with standard office equipment (calculator, telephone, etc.).
• Working knowledge of Microsoft office programs such as outlook & excel.

Skills

• Strong verbal and written communication skills.
• Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions.
• Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
• Demonstrated ability to work collaboratively within cross-functional teams and across organizational levels.
• Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving challenges.
• Strong problem-solving and critical thinking skills.
• Comfortable working both independently and collaboratively within a team.

Benefits

Opportunity for professional growth
Paid time off including holidays and vacation
Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)

Pay

TBD

Schedule

TBD

Company Information

Insteel Industries is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement. Founded in 1953 and headquartered in Mount Airy, NC, Insteel operates 11 manufacturing plants across the U.S. and has a dedicated engineering services division. As a publicly traded company, our goal is to be the supplier of choice by delivering superior value to our customers.