International Agent Partnerships Specialist (English/Mandarin Fluent)

About the role

The Global Agent Development Rep will be instrumental in the growth and development of the Air and Ocean business of TQL Global, with a primary focus on Transpacific trade lanes and Asia-based agent partnerships. This role will help support the growth, management, and expansion of TQL Global’s agent network across the Greater China, Southeast Asia, and Key Asian markets.

Responsibilities

• Identify, onboard, develop, and manage Asia-based international freight forwarding agents.
• Serve as the primary point of contact for agents across China, Taiwan, Vietnam, Thailand, and other key Asian Markets.
• Build and maintain strong relationships with Asia-based partners, requiring regular communication across time zones and non-standard business hours.
• Proactively provide available booking opportunities to TQL Account Reps and the International Operations Team.
• Supporting issue resolutions to agent-related disputes.
• Serving as a backup for the International Operations Team.
• Supporting operational functions as needed for TQL freight handled by our agents.
• Create and distribute market updates to support global trade initiatives.
• Act as a primary escalation contact for issue resolution related to agents and global trade.
• Work closely with the Compliance team to vet agents to ensure compliance with the Federal Maritime Commission.
• Work closely with the Pricing, Sales, Operations, Contracts, Claims, Trade Compliance, and Credit teams.

Requirements

• Fluent in Mandarin and English.
• Bachelor’s degree preferred.
• Prior experience in international freight forwarding preferred.
• Ability to work outside of standard business hours.
• Excellent attention to detail and organization skills.
• Enjoy working in a fast-paced environment and being on the phone with internal and external customers.
• Comfortable working with multiple computer systems and the Microsoft Suite.
• Self-starter with strong critical-thinking and problem-solving skills.
• Proven track record of exceptional customer service or team-player skills.
• Strong communication skills.
• Global cultural understanding.

Qualifications

• Fluent in Mandarin and English.
• Bachelor’s degree preferred.
• Prior experience in international freight forwarding preferred.
• Ability to work outside of standard business hours.
• Excellent attention to detail and organization skills.
• Enjoy working in a fast-paced environment and being on the phone with internal and external customers.
• Comfortable working with multiple computer systems and the Microsoft Suite.
• Self-starter with strong critical-thinking and problem-solving skills.
• Proven track record of exceptional customer service or team-player skills.
• Strong communication skills.
• Global cultural understanding.

Skills

• Fluent in Mandarin and English.
• Ability to work outside of standard business hours.
• Excellent attention to detail and organization skills.
• Enjoy working in a fast-paced environment and being on the phone with internal and external customers.
• Comfortable working with multiple computer systems and the Microsoft Suite.
• Self-starter with strong critical-thinking and problem-solving skills.
• Proven track record of exceptional customer service or team-player skills.
• Strong communication skills.
• Global cultural understanding.

Benefits

• Competitive base salary + bonus opportunities.
• Advancement opportunities within structured career paths.
• Comprehensive benefits package.
• Health, dental and vision coverage.
• 401(k) with company match.
• Employee discounts.
• Financial wellness planning.
• Tuition reimbursement.
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more.
• Certified Great Place to Work with 900+ lifetime workplace award wins.

Pay

N/A

Schedule

N/A