New Client Specialist/ Bilingual Intake Agent

New Client Specialist / Intake Agent

At The Jeffcoat Firm, we are dedicated to serving everyday people in crisis. Led by CEO Michael Jeffcoat, our mission is to deliver exceptional legal services across South Carolina with integrity, compassion, and excellence. Our team is composed of ambitious, resilient, and self-motivated professionals who take pride in providing outstanding care to our clients and fostering a supportive work environment.

Key Responsibilities

• Answer and manage inbound and outbound calls from potential new clients in English and Spanish
• Conduct comprehensive intake interviews and accurately gather case details
• Clearly document all information for attorney and internal review
• Explain firm processes, expectations, and next steps to callers
• Enter and maintain accurate client data in the firm’s case management system
• Handle sensitive or emotional conversations with professionalism and empathy
• Follow established intake scripts, qualification guidelines, and firm procedures
• Collaborate with attorneys, supervisors, and intake leadership to ensure smooth case flow

Qualifications

• Fluent in English and Spanish (required)
• Previous experience in legal intake, call center, customer service, or a related role preferred
• Strong verbal and written communication skills
• High attention to detail and excellent organizational skills
• Ability to work in a fast-paced, performance-driven environment
• Professional, reliable, and punctual
• Comfortable working both in-office and remotely as part of a hybrid schedule

Why you’ll love it here:

• $22 - $26 per hour, depending on experience
• Comprehensive benefits package including medical, dental, and vision coverage
• Parental leave & a 401k plan with an employer contribution
• Generous vacation policy, including 12 paid holidays
• Volunteer time off to support causes you're passionate about
• Supportive leadership, accountability, and transparency
• Ongoing training and development to help advance your career

Requirements

8:30 AM—5:30 PM Monday – Friday
In office, Columbia, SC (Hybrid role)
First month of training will be in the office (1333 Main St, Columbia, SC)

Pay

$22 - $26 per hour, depending on experience

Schedule

8:30 AM—5:30 PM Monday – Friday

Benefits

• Medical, dental, and vision coverage
• Parental leave
• 401k plan with an employer contribution
• 12 paid holidays
• Volunteer time off to support causes you're passionate about

About the Role

This is a hybrid role (50% in-office / 50% remote) that requires professionalism, empathy, attention to detail, and strong communication skills.

Skills

Fluent in English and Spanish

Benefits

• Comprehensive benefits package
• Volunteer time off to support causes you're passionate about
• Supportive leadership, accountability, and transparency
• Ongoing training and development

Pay

$22 - $26 per hour, depending on experience

Schedule

8:30 AM—5:30 PM Monday – Friday

Benefits

• Medical, dental, and vision coverage
• Parental leave
• 401k plan with an employer contribution
• 12 paid holidays
• Volunteer time off to support causes you're passionate about

Equal Opportunity Employer

The Jeffcoat Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.