Internal Technical Support
About the role
Our client is hiring Help Desk Support representatives to assist with increased call volume related to their proprietary Point of Sale (POS) system. This is an excellent opportunity for candidates looking to get their foot in the door with a large organization, as many employees have successfully moved into other areas of the company after starting in this role.
Approximately 6 weeks of paid training will be provided, during which all specific systems, including the POS, will be taught on the job. The training schedule will be more consistent initially, but candidates must maintain schedule flexibility.
Skills
- Strong customer service and communication skills
- Quick learner with the ability to absorb new technology and processes
- Basic technical troubleshooting skills
- Detail-oriented and able to take effective notes during training
Requirements
- Help Desk, Service Desk, Technical Support, Call Center, or Customer Service experience preferred
Benefits
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
Schedule
100% onsite in Ann Arbor, MI (NON-NEGOTIABLE). Candidates must be highly flexible, as schedules and days may rotate approximately every 2-3 months based on business needs and call volume.