Internal Sales Representative

Key Responsibilities

• Interact daily with customers via phone and email
• Take ownership of assigned territory and provide proactive customer support
• Manage territory accounts, including order entry, credits, and rebills
• Maintain accurate records and professional communication
• Participate in weekly shop floor meetings, product training, and sales improvement sessions
• Monitor open order reports and proactively resolve delays in the order-to-cash process
• Partner closely with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team
• Attend customer calls and key account meetings focused on improving performance metrics
• Research and resolve customer discrepancies
• Upsell and cross-sell products to expand business opportunities
• Record new sales opportunities in Siebel (CRM)
• Perform additional responsibilities and special projects as assigned

Qualifications

• High School Diploma or equivalent
• Minimum of 5 years of customer service or sales experience
• Strong communication, organizational, and problem-solving skills
• Ability to work independently and collaboratively within a team environment
• Professional demeanor when interacting with customers and colleagues

Benefits

• Medical
• Dental
• Vision
• 401k
• Voluntary life Insurance
• Employer paid basic life insurance
• short-term disability
• long-term disability
• PTO