Internal Picking Team Leader

About the role

This position is open only to current employees of JJ Food Service Ltd. You will report to the Branch Manager, Deputy Branch Manager, Warehouse Manager, Picking Manager, or Picking Supervisor and oversee a team of Operations Operatives.

Responsibilities

• Lead the process of picking items for collection and delivery, ensuring orders are correct.
• Communicate with the Stock Control team to maintain accurate records.
• Ensure goods are stored and picked at the agreed quantities, correct temperature, and intact packaging, free from damage or pest infestation.
• Maintain the integrity of products in freezers and chillers by ensuring correct temperatures.
• Conduct regular warehouse tours to identify and resolve urgent issues with colleagues and customers.
• Ensure the security of stock and the warehouse environment.
• Facilitate effective communication among teams.
• Attend and provide feedback in management meetings.
• Identify and implement cost-reduction strategies in warehouse activities.
• Cover for other supervisory roles within the Warehouse as needed.
• Handle recruitment, including interviewing, selecting, and offering jobs to potential staff.
• Monitor staff performance, conduct appraisals, performance reviews, and probationary meetings.
• Manage employee relationship issues and set attendance and payments accurately and on time.
• Encourage and support employees to participate in training and provide feedback for evaluation.
• Resolve health and safety, legal, and security issues.
• Ensure workplace and work equipment are safe for workers, visitors, and contractors.
• Ensure employees are trained on their jobs and adhere to Health & Safety guidelines.
• Investigate accidents and implement corrective actions to prevent recurrence.
• Maintain good housekeeping and ensure company properties (forklift trucks, racking, vehicles, freezers, computers, etc.) are in good order.
• Report any damage to company property to the relevant department.
• Liaise with the Health & Safety/Quality Assurance department on health, safety, and food safety issues.
• Provide feedback to enhance product performance and service delivery.
• Improve relations to facilitate efficient communications, product development, and issue management.
• Ensure adherence to company internal/external customer care and equal opportunity policies.
• Comply with all company policies, procedures, and business requirements.
• Undertake additional tasks as reasonably expected to achieve departmental and company goals.
• Maintain confidentiality in accordance with the General Data Protection Regulation (GDPR).

Requirements

• 4 GCSEs at grades A-C, including English and Mathematics, or equivalent qualifications (relevant work experience will be considered).

Physical Requirements

• Manual handling (lifting or moving products/equipment); training will be provided.
• Pushing and pulling trolleys occasionally.
• Use of equipment such as pump trucks, forklifts, and reach trucks; training will be provided.

Skills

• Thorough product knowledge.
• Strong team-building capacity.
• Excellent communication and 'people skills'.
• Active listening to understand perspectives across communication channels and audiences.
• Forklift licence is preferable.
• Willingness to transfer to alternative groups or duties within the business as needed, including covering for colleagues during holiday periods or other absences.