Internal Operations Specialist (Hybrid - Columbus, GA)

About the role

The Internal Operations Specialist manages financial and operational bookkeeping activities for customers, focusing on accounts payable and receivable, customer account and budget management, contract and product administration, and customer and vendor communications.

Responsibilities

• Monitor the payables email inbox and physical mail, ensuring invoices are entered accurately and timely.
• Process vendor address, phone, and email updates, and update vendors' invoice routing methods.
• Reconcile vendor statements, enter and adjust credits and adjustments, and resolve payables issues.
• Communicate with payables vendors on invoices and payments, and negotiate disconnection of services and late fees.
• Obtain W-9s from vendors and ensure accurate 1099 processing.
• Enter and oversee customer account receivables, handle physical check payments, and process customer fund transfers.
• Handle customer calls related to payment issues, troubleshoot, and provide solutions.
• Maintain accurate, up-to-date financial records, enter and edit customer budgets, and reconcile accounts.
• Assist with contract creation and management, user archive requests, and product administrator permissions.
• Manage customer membership rosters and database tasks, ensuring accurate and timely data.
• Foster and maintain strong relationships with customers and vendors, assist co-workers with client questions, and identify training gaps.
• Comply with company policies, protect confidential information, and represent the company to clients and the public.

Requirements

• High attention to detail and accuracy in financial recordkeeping.
• Strong organizational and time management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong decision-making skills, particularly in relation to financial processes and customer service.
• Ability to work independently and collaboratively within a team.

Qualifications

• Prior experience in bookkeeping, accounts payable, and/or accounts receivable.
• Familiarity with bookkeeping or accounting software.
• Microsoft Office proficiency (Outlook, Excel, SharePoint, Teams, etc.).
• Comfort working within a hybrid, technology-forward environment.

Skills

• Financial recordkeeping and accuracy.
• Vendor management and communication.
• Customer service and problem-solving.
• Bookkeeping and accounting software.
• Microsoft Office applications.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance, short/long term disability, life and AD&D insurance, 401(k) retirement plan with a 100% company match, and paid leave.
• Flexible work schedule and benefits.
• Opportunities for professional growth and development.

Pay

Competitive base salary plus benefits.

Schedule

Hybrid – 3 days/week in office.