Internal IT Support Engineer II

We need to output HTML fragment with sections: About the role? The posting includes description about company, position overview, responsibilities, qualifications, preferred qualifications. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must not include Job ID etc. We must include only sections with real specific content. No filler. We have content: company description (Harbor IT is a leading MSP...). That could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use "About the role" for company description and position overview. Then "Responsibilities" for key responsibilities bullet list. Then "Qualifications" for qualifications (required). Then maybe "Skills" for preferred qualifications? Or we could combine preferred qualifications under Qualifications or Skills. The instruction: Use headings for those categories if content exists. We have required qualifications and preferred qualifications. Could put required under "Qualifications" and preferred under "Skills". Or we could have "Qualifications" include both required and preferred, but better to separate. We must not create Pay/Benefits/Schedule sections because not present. We must use

• for any list of duties/requirements/benefits. So responsibilities list as ul. Qualifications list as ul. Skills list as ul. We must use

  for prose. We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from description, responsibilities, qualifications, preferred qualifications. We must remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We must not duplicate lines. We must not include application instructions. Let's extract content. Company description paragraph: "Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to. Description: Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house. We collaborate with resellers and solution providers globally, boasting a presence across 48 states and 15 countries. By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world-class service and support." We can combine into a prose paragraph(s). Might be long but okay. Position Overview: "We are seeking a highly skilled and proactive Level 2/3 Internal IT Support Engineer to join our global IT team. This role focuses on advanced endpoint setup, remote troubleshooting, and platform optimization, particularly during user migrations and company transitions as we integrated acquired companies' systems and teams into Harbor IT. The ideal candidate will have hands-on experience with Entra Domain Join, Intune device management, profile migrations, RMM tools, and security platforms, with a strong ability to support users remotely across multiple time zones." We can include that in About the role section. Responsibilities: list under Key Responsibilities with subheadings: Endpoint Configuration & Migration Support, Remote Troubleshooting & Technical Support, Platform Engineering & RMM Management, Security & Compliance, System Integration. Each has bullet points. We need to preserve all bullet points. Let's list them: Endpoint Configuration & Migration Support: - Set up and configure machines using Entra Domain Join for secure identity and access management. - Deploy and manage Intune policies for device compliance, application deployment, and security enforcement. - Perform user profile migrations during onboarding/offboarding and company transitions. - Ensure seamless data transfer and system continuity during user migrations. - Shipping and setup of laptops and machine peripherals Remote Troubleshooting & Technical Support: - Provide Tier 2–3 remote support for hardware, software, and network issues across Windows, Linux & macOS. - Troubleshoot complex issues related to device enrollment, policy application, and user access. - Collaborate with users to resolve migration-related challenges and ensure a smooth transition experience. - Evaluate existing procedures and suggest efficiency improvements Platform Engineering & RMM Management: - Monitor and maintain endpoint health using Remote Monitoring & Management (RMM) tools such as Datto, N-Able, or ConnectWise. - Apply patches, updates, and security configurations to maintain platform stability and compliance. - Document system configurations, migration procedures, and troubleshooting workflows. Security & Compliance: - Implement and manage security protocols using Microsoft Security Center and other endpoint protection tools. - Conduct regular audits to ensure compliance with internal and external security standards. - Support identity and access controls across Microsoft 365 and Azure environments. System Integration: - Gather supporting materials for analysis for targeting data, profiles and systems to be migrated during integration sprints - Utilize existing tools and developing new tools to streamline migration of various tools such as RMM, Documentation Management and BCDR Qualifications (required): - Proven experience in Level 2–3 IT support roles, particularly in MSP or enterprise environments. - Strong Proficiency In Entra ID (Azure AD) Domain Join - Microsoft Intune: device management, compliance, app deployment, and mobile device management (MDM) - Profile migration tools and techniques - RMM platforms (Datto, N-Able, ConnectWise) - Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive - Microsoft Security Center and basic Azure administration - Scripting and automation experience, including PowerShell and Python - Excellent remote troubleshooting and customer service skills - Ability to work independently and manage tasks in a remote environment Preferred Qualifications: - Microsoft Certifications (e.g., MS-900, MD-102, AZ-900, SC-900) - Experience supporting user migrations during company transitions. - Familiarity with ITIL practices and service desk workflows. - Experience in a Managed Services Provider (MSP) environment. We need to output HTML fragment only. We'll have sections:

  About the role

  ... company description + position overview ...

  Responsibilities

  • ... but we have subheadings inside? The instruction: Use
    • for any list of duties/requirements/benefits. It didn't forbid headings inside list? Could we have subheadings as

      ? Not specified. Probably better to keep flat list but we could include subheadings as or separate

      . However instruction only mentions using

      for section headings. It didn't forbid other headings. But to be safe, we can keep responsibilities as a flat list with each bullet preceded by a short label? Might lose structure. But we can embed subheadings as inside

      . That preserves info. Alternatively we could create multiple

      under each subheading with

      . Not prohibited. The instruction only says use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say we cannot use other heading levels. So we can use

      for subheadings inside Responsibilities. That seems reasonable. Thus:

      Responsibilities

      Endpoint Configuration & Migration Support

      ...

      Remote Troubleshooting & Technical Support

      ...
      ... Similarly for Qualifications and Skills. For Qualifications (required) we can just list. For Skills (preferred) we can list. We must not create sections with filler. All good. Now craft HTML. We need to ensure we preserve all details exactly as given, but we can rephrase slightly? Must not invent or summarize away detail. We can keep same wording. Let's write. About the role paragraph: combine company description and position overview. Ensure we keep all sentences. We'll produce:

      About the role

      Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to. Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house. We collaborate with resellers and solution providers globally, boasting a presence across 48 states and 15 countries. By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world-class service and support. We are seeking a highly skilled and proactive Level 2/3 Internal IT Support Engineer to join our global IT team. This role focuses on advanced endpoint setup, remote troubleshooting, and platform optimization, particularly during user migrations and company transitions as we integrated acquired companies' systems and teams into Harbor IT. The ideal candidate will have hands-on experience with Entra Domain Join, Intune device management, profile migrations, RMM tools, and security platforms, with a strong ability to support users remotely across multiple time zones.

      Now Responsibilities section with subheadings. We'll produce:

      Responsibilities

      Endpoint Configuration & Migration Support

      • Set up and configure machines using Entra Domain Join for secure identity and access management.
      • Deploy and manage Intune policies for device compliance, application deployment, and security enforcement.
      • Perform user profile migrations during onboarding/offboarding and company transitions.
      • Ensure seamless data transfer and system continuity during user migrations.
      • Shipping and setup of laptops and machine peripherals

      Remote Troubleshooting & Technical Support

      • Provide Tier 2–3 remote support for hardware, software, and network issues across Windows, Linux & macOS.
      • Troubleshoot complex issues related to device enrollment, policy application, and user access.
      • Collaborate with users to resolve migration-related challenges and ensure a smooth transition experience.
      • Evaluate existing procedures and suggest efficiency improvements

      Platform Engineering & RMM Management

      • Monitor and maintain endpoint health using Remote Monitoring & Management (RMM) tools such as Datto, N-Able, or ConnectWise.
      • Apply patches, updates, and security configurations to maintain platform stability and compliance.
      • Document system configurations, migration procedures, and troubleshooting workflows.

      Security & Compliance

      • Implement and manage security protocols using Microsoft Security Center and other endpoint protection tools.
      • Conduct regular audits to ensure compliance with internal and external security standards.
      • Support identity and access controls across Microsoft 365 and Azure environments.

      System Integration

      • Gather supporting materials for analysis for targeting data, profiles and systems to be migrated during integration sprints
      • Utilize existing tools and developing new tools to streamline migration of various tools such as RMM, Documentation Management and BCDR
      Now Qualifications section (required):

      Qualifications