IT Support Engineer II
CareersElite.com · Cottage Grove, WI · 3 wk ago
Information Technology$15/hrPart-time
Amazon is seeking an IT Support Engineer II to provide Tier 2 support for employees across a fast-paced, global environment.
About the role
You will troubleshoot hardware, software, and network issues; manage accounts and access; and support Windows, macOS, and cloud-based tools. Partnering with engineering and AWS teams, you will drive root-cause resolution, enhance automation, and improve processes. This role demands strong technical depth, customer obsession, and ownership, with opportunities to grow your skills and impact at global scale within Amazon's innovative IT & Technical Support organization.
Responsibilities
- Provide Tier 2 IT support for employees in a global environment
- Troubleshoot hardware, software, and network issues
- Manage accounts and access controls
- Support Windows, macOS, and cloud-based tools
- Partner with engineering and AWS teams to drive root-cause resolution
- Enhance automation and improve IT processes
Requirements
- Strong technical depth in IT support
- Customer obsession and ownership mindset