IT Support Engineer II

About PRIME

At PRIME, a culture of empathy, trust, and belonging is foundational. This is integral in our approach to recruiting, developing, and retaining the best people in the industry. Our growth mindset drives us to embrace challenges and discover what sparks inspiration for creative solutions. PRIME is compelled to keep evolving, and creating new opportunities for those who perform. Our comprehensive services cover the entire lifecycle of a project, including electrical construction, service and maintenance, underground utilities, renewable energy, and low‑voltage technology solutions. Consistently recognized as one of Washington’s Best Workplaces!

Position Summary

Under general supervision, performs a variety of computer‑ and network‑related tasks in support of the organization’s information technology function.

Responsibilities

• Diagnoses computer problems, monitors computer processing systems, installs hardware/software and performs tests on computer equipment and programs.
• Provides second‑tier technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
• Contributes to and/or leads IT projects as requested.
• Participates in on‑call rotation schedule for after‑hour critical & emergency Helpdesk support.
• Responds to escalated questions/helpdesk tickets, whether in person, over the phone or via email.
• Installs workstations and, when needed, trains end‑users on computer use.
• Installs, modifies and repairs computer hardware and software.
• Performs Quality Assurance / Quality Control before devices are deployed.
• Assists with computer set‑up, configuration and troubleshooting for remote jobsites and offices.
• Maintains current and accurate inventory of technology hardware, software and resources.
• Complies with and enforces internal policies, processes, and procedures.
• Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices.
• Performs other duties as requested.

Requirements

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school, and three to five years related experience and/or training; or an equivalent combination of education and experience.
• Strong understanding of how software and operating systems work.
• Excellent listening, communication and problem‑solving skills.
• Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines.
• Ability to think logically and analytically while maintaining a strong customer focus under stressful situations.
• Licenses/Certifications: None.

Physical Demands & Working Conditions

Work is primarily performed in an office setting with moderate noise level and temperature. Minimal lifting or climbing is required. Some travel to other offices, work sites, and local business errands may be necessary. Requires operating office machines such as computers, copiers, scanners, and phones.

Communication & Reasoning Skills

• Ability to read and comprehend instructions and write basic correspondence such as memos; face‑to‑face and telephone communication.
• Ability to define problems, collect data, establish facts and draw valid conclusions; interpret a variety of technical instructions; develop and implement action plans.

Benefits

• 100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee.
• 401(k) program with direct benefit.
• 100% employer‑paid Life Insurance.
• Long‑Term Disability.
• Profit sharing and discretionary bonus program.
• Education/Training reimbursement benefit.
• Paid time off and holiday time off.