Internal Communications

About the role

We share stories about how Plaid and the fintech services we power make money easier for people around the world. We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life.

As Internal Communications Lead, you'll build and own the systems, channels, and programs that keep Plaid employees informed, aligned, and energized about our mission and the opportunity ahead. This spans employee-facing comms and programming across channels, including programming and producing monthly All Hands and Half-yearly Business Reviews, and supporting leaders with change management.

Responsibilities

• Act as a trusted comms partner to Plaid leaders, shaping communications strategy, programming, and content for internal audiences.
• Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments like All Hands, Half-yearly Business Reviews and, and other company-wide presentations and communications.
• Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company.
• Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements and major updates.
• Help employees understand where our business is headed, why it matters, and how their work connects to the mission.
• Keep messaging aligned across leaders so it’s consistent, clear, and lands well at scale.
• Own Plaid's internal AI narrative, helping employees understand our AI strategy, what it means for the company's trajectory, and how it will shape their work.
• Partner with internal teams across the company, including People, Workplace, Security, Finance, and Legal, and others to ensure all communications to employees are clear, effective, and consistent with our overall communication strategy and messaging.
• Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence.
• Define and own Plaid's internal communications operating model, covering the channels, cadences, content types, and editorial calendar that govern how information flows across the company.
• Build a channel strategy that makes deliberate choices about when to use Slack, email, video, intranet, live events, or asynchronous formats, and why.
• Be a practitioner of AI: actively leverage AI tools in the craft of communications and help establish how AI augments internal comms work at Plaid.
• Create repeatable playbooks and templates for recurring programs (All Hands, org changes, executive comms) that scale without adding headcount.
• Own and continuously improve Plaid's intranet and internal platforms as communication infrastructure, not just publishing channels.
• Identify and execute ways to highlight Plaid’s culture and showcase the strength of our team on social media.
• Own and continuously improve content on Plaid.com/careers.
• Partner with internal teams to create blog content that brings to life what it’s like to work at Plaid.

Qualifications

• At least 7+ years working in an internal communications function at a fast-paced tech company (ideally someone who has worked closely with a founder).
• Demonstrated track record of building or significantly scaling an internal communications program.
• Excellent communication, collaboration and interpersonal skills, both written and verbal – and the ability to engage and understand technical and non-technical audiences.
• Comfort and fluency with AI tools in communications practice; experience developing or owning an AI-related narrative (internal or external) strongly preferred.
• Experience with producing high quality and engaging All Hands team meetings.
• Strong executive presence and track record of counseling senior leaders, including founder/CEOs, on high-stakes communications.
• Experience partnering closely with internal operations teams, like HR, IT, Workplace, Legal, etc.
• High attention to detail and ability to distill complex ideas into clear guidance and written/verbal communications.
• Experience as an effective team of one or lean team: ability to hold both the strategic vision and execute at the ground level without delegating the work.
• Video editing + AI skills a plus.

Pay

$170,400.00 - $224,400.00 per year.