Internal Communications Manager

Polsinelli strives to create an environment where team members are encouraged to bring their creativity and professional passions into the workplace so they can thrive.

About the role

The Internal Communications Manager will develop and advance the firm’s internal communications strategy, ensuring attorneys and business professionals receive timely, clear, and coordinated information about firmwide priorities, programs, and initiatives. This role serves as a trusted communications partner to Human Resources, Shared Services, Innovation, lawyer leadership, and other internal stakeholders.

Responsibilities

• Develop, implement, and continually refine a comprehensive internal communications strategy aligned with the firm’s business priorities, culture, and values.
• Establish communication standards, planning processes, editorial guidelines, and channel strategies that ensure messages are clear, consistent, timely, and supportive of a cohesive employee experience.
• Advise internal stakeholders on communication objectives, audiences, messaging, sequencing, and the most effective channels for reaching attorneys and business professionals across offices and functions.
• Identify opportunities to improve how information flows across the firm and recommend new approaches, tools, and practices based on feedback, engagement data (clicks, etc.), and evolving business needs.
• Ensure narrative consistency across leadership communications and company-wide efforts.
• Define measures of internal communication effectiveness and provide regular reporting and recommendations to leadership on communication activity, continuously looking for opportunities for improvement.
• Develop, own, and maintain the firmwide internal communications calendar, coordinating the timing and cadence of announcements, campaigns, meetings, and recurring communications to ensure communications are read by targeted audiences while avoiding message fatigue.
• Partner and build relationships with Human Resources, Shared Services, Innovation, Marketing, lawyer leadership (including lawyer-led committees), and other internal teams to translate complex or sensitive information into clear, concise, and audience-appropriate communications.
• Create integrated communication plans for major initiatives and change efforts, including objectives, stakeholder mapping, key messages, channels, timelines, responsibilities, approvals, and measurement.
• Establish efficient intake, prioritization, and approval processes that enable stakeholders to plan ahead and produce high-quality communications.
• Draft, edit, and distribute firmwide communications, including announcements, leadership messages, program launches, policy and benefits communications, operational updates, presentations, and other internal content.

Requirements

• Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, English, or a related field; equivalent relevant experience will be considered.
• 5+ years of progressive experience in internal communications, corporate communications, employee communications, or a related field, including experience leading complex, organization-wide communications.
• Professional services or legal industry experience is preferred.
• Strong understanding of internal communications strategy, change communications, content governance, and stakeholder engagement.
• Demonstrated ability to deliver customized projects with a degree of autonomy; adept at supporting several projects simultaneously.
• Exceptional writing, editing, and proofreading skills with dedication to accuracy, precision, and diligence in all projects and tasks.
• Excellent personal organizational skills and ability to track tasks, progress, and next steps, as well as reporting on same to leadership.
• Analytical and detail-oriented, while balancing competing priorities.
• Experience using analytical tools such as Excel and/or CRM tools and using those insights to communicate to specific audiences.
• Proficiency using Microsoft Office suite and internal document management systems.

This position is based out of the Kansas City office.