Internal Communications Representative

Job Description

The Internal Communications Representative supports and helps deliver communication plans and tactics aimed at engaging and informing WGU employee audiences across the university and affiliated entities, enabling them to support our students and our mission.

Primary Duties

• Build strong working relationships with different teams and leaders across the WGU system, typically in support of a strategic lead who owns the internal client relationship, to help develop and deliver audience-focused content and communications.
• Put communication plans into action by creating compelling written and visual communications for multiple audiences, adjusting tone and approach to fit each audience and internal client's needs.
• Utilize a variety of communication channels, including Email, newsletters, employee intranet, and employee events.
• Work effectively with teammates and internal stakeholders to solve complex problems. Adapt quickly to changing needs and priorities.
• Support projects outside of the core role to accomplish objectives that advance WGU’s mission and vision.

Knowledge, Skills, And Abilities

• Superior writing skills.
• Strong copy-editing and structural editing skills, applying established style and voice standards.
• Proficient in building clear, well-organized visual presentations (PowerPoint).
• Knowledge of intranet applications and other content management systems.
• Ability to take complex information and create audience-specific content that is comprehensible, memorable, and has a measurable impact.
• Able to build relationships and collaborate with individuals and teams.
• Strong problem-solving skills with the ability to investigate appropriate resources and involve partners when appropriate.
• Self-directed with a strong tendency for action.
• Able to take initiative and act independently within the assigned discipline, designated special projects, and/or initiatives.
• Able to solicit and share feedback openly, listen with empathy, and approach conflict proactively.
• Ability to adapt to changing timelines and plans.
• Comfortable with ambiguity.
• Able to assert self appropriately and champion ideas, as well as motivate and inspire others.

Education

Bachelor’s degree in Communications, English, Organizational Development, or a related field of study.

Experience

• 3 years of related experience, such as hands-on experience producing multimedia channel communications (email, intranet/CMS content, presentations, event materials) in an internal communications, corporate communications, marketing communications, journalism, or similar communication-focused role.

Additional Information

• This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time, with or without notice.
• Travel Requirements: Requires occasional travel of up to 20%. Includes required attendance at designated company summits, typically one to two per year. Additional travel may include: Conferences, Visits to company locations, Other business-related events as needed.