Internal AI Operations Lead
Your Role
You are the hands-on builder, problem solver, and strategist at the center of Zip’s new Internal AI team. The Internal AI team operates in a hub-and-spoke model: we own a central roadmap of product and platform capabilities that accelerate AI adoption across every non-product engineering team at Zip, and we partner with those teams so their own roadmaps accelerate AI impact across Zip, safely. This role is the operating-model owner of that hub.
You will define the central roadmap that our internal AI engineers build against, run the AI Champion & Leader network that extends our reach into every department, and own the training, enablement, and tooling that continues to accelerate Zip as an industry leader in AI.
Qualifications
- 7+ years leading cross-functional change or transformation programs at a high-growth software company. You’ve driven new ways of working across a whole org, not just a team.
- AI-first and hands-on. Daily driver of Claude. You’ve built your own skills, agents, and workflows — and have strong opinions on where AI wins and where it fails. You prototype before you prescribe.
- Technically deep. You read API docs, understand MCP, reason about data flows, and vibe-code working prototypes. You’re comfortable in AI tools and can build a proof-of-concept over a weekend.
- Strategic and influential. You hold the 12-month view, partner with VPs to invest their teams’ time, and can tell leaders “not yet” with tact.
- Problem solver who thrives in ambiguity. You’ve run hackathons, offsites, or enablement programs from scratch — and you love getting into the details to unblock people.
Pay
The base salary range for this role is $170,000 - $240,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.