AI Automation Lead, Internal Operations

About This Role

HubSync builds the platform the largest CPA and advisory firms in the country run on. We have an AI function that ships: agents running against our own systems, models wired into our internal operations platform, MCP services connecting them to real data, and an engineering org where AI code review and AI-driven QA are part of how software gets built. We move quickly and would rather ship a working thing this week than design a better one for next quarter. This role scales the internal half of that work.

What You'll Do

• Embed with a department and diagnose, not intake. Go-to-market first, then finance, customer success, support, operations. Learn what people do all day, what they think the problem is, and what the problem actually is. The value you add over a request queue is telling someone "what you asked for saves two hours a week, but these three things instead change your quarter."
• Build and ship agents into production, fast. Gumloop, Relevance AI, n8n-class tooling, Claude and the other models we run on Bedrock, MCP into our own systems. The cadence is the point: sit with someone Tuesday, put something in their hands Wednesday, iterate with them Thursday
• Build light internal tools when a tool is the right answer. A small web app, a dashboard, a form that writes to the right system. We care that it works and that people use it, and this is where being technical beats being a workflow configurator
• Mak each thing stick before you move on. Adoption, not delivery. An automation nobody runs is worth less than the conversation that produced it, and you will know the difference because you sat with them
• Turn it into a practice. What you build, who owns it, what it saves. That becomes the playbook the rest of this team works from
• Grow the team. You will shape the practice that two or three people run inside a year, and we will look to you for who they should be

What Success Looks Like

• By 30 days: multiple real friction points solved for real people, at least one agent running in production that someone uses without you present, and a working relationship with your first department
• By 60 days: two or three departments in flight, a couple of internal tools live, and people coming to you rather than you chasing them
• By 90 days: a repeatable motion for how you scope, build, hand off, and measure, and enough hours given back that finance can see them

What Makes You a Fit

• You build with low-code and no-code AI tooling, and you build a lot. Gumloop, Relevance AI, n8n, Zapier-class orchestration, agent frameworks, MCP.
• You can code enough to be dangerous. Light web apps, scripts, APIs, and using AI coding tools to get there fast.
• You are genuinely good with internal customers. You can sit with a finance manager or a sales leader, earn their trust in one meeting, ask the question that reframes their problem, and turn the answer into something technical. Consulting instinct, without the deck.
• You move at an uncomfortable speed and you are calm about iteration. V1 tomorrow, better Friday, killed next month if it turns out to be the wrong thing
• You think about the business, not just the request. Revenue, sales, finance, and customer operations: you have opinions about how these functions work and where they leak time
• You are careful with the data. We work with CPA firms and their clients' tax information. Some of what you build touches systems that hold it, some of it must never leave our boundary, and knowing which is which is part of the job

What We Are Not Asking For

• A computer science degree, a big-tech resume, or years in a titled AI role. Some of the best internal agents we have seen anywhere were built by people early in their careers who were relentless and had good instincts. If that is you, show us what you have built.

What This Role Is Not

• Not IT, not enablement, not a training function. You build things. Enablement happens because what you built is good
• Not a strategy or center-of-excellence seat. No frameworks, no maturity models, no governance council. Ship, sit with people, ship again
• Not internal engineering tooling. AI code review, QA agents, and CI gates sit with a sibling team pointed at engineering. Your customers are every other department

Equal Opportunity Employer