AI Operations Lead

About the role

At Assort, we're building toward a future where AI is embedded into how we operate, not layered on top. We're looking for a hands-on AI Operations Leader to help us move faster, reduce operational drag, and unlock leverage across the company.

Responsibilities

• Own a prioritized AI roadmap sourced from department needs, leadership priorities, and Champion network signal; validate with prototypes before committing build time
• Build and ship AI-powered workflows, automations, and internal tools from concept to production to iteration
• Mix custom code, APIs, and no/low-code platforms based on what ships fastest without compromising rigor
• Define agent and skill lifecycle and foundational assets (prompt libraries, SOPs, templates, integration patterns), extending GTM's centralization work into company-wide standards
• Standardize how we build, evaluate, and scale AI internally with rigor on security, quality, and reliability
• Administer the platform tools (Claude, Notion AI, n8n, Zapier, and more) and bring in new tooling where there are real capability gaps
• Cross-functional partnership: Run the AI Champion & Leader network across non-technical departments, surfacing wins, clearing blockers, and routing feedback back into the roadmap
• Sit one-on-one with each department lead to shape their quarterly AI goals and sequence central work to accelerate them
• Enablement and culture: Own the company hackathon, in-team mini-hackathons, and reporting that tracks the impact of what you are shipping

Requirements

• 4-6 years of applicable experience in AI operations, technical revops/bizops, GTM engineering, forward deployed engineering, sales engineering, product, product ops, software engineering, consulting, or as a founder of an early startup
• At least 2 years focused on AI/automation tooling in a fast-moving company
• Proven track record shipping AI-powered workflows and internal tools end-to-end — not just scoping them; you can point to specific systems you built that are still running in production
• Hands-on proficiency with the modern AI and automation stack: LLM APIs (Claude, Gemini, Chatgpt), workflow platforms (n8n, Zapier), and no/low-code tooling; you know when to write code and when not to
• Strong prompt engineering fundamentals — you've built and maintained prompt libraries, evaluated output quality systematically, and know how to move from a working prototype to a reliable production asset
• Sharp prioritization instincts; you've managed a roadmap with more demand than capacity and made defensible calls about what to build centrally vs. hand to teams
• Experience running cross-functional programs with non-technical stakeholders — you can sit with a department lead, extract the real problem from the stated one, and translate it into a scoped build

Qualifications

• Proven track record of successful AI projects
• Experience with AI and automation tools in a fast-paced environment
• Strong communication and collaboration skills
• Ability to prioritize and manage multiple projects simultaneously
• Passionate about using technology to improve healthcare accessibility

Skills

• AI operations
• Technical revops/bizops
• GTM engineering
• Forward deployed engineering
• Sales engineering
• Product
• Product ops
• Software engineering
• Consulting

Benefits

• Competitive Compensation – Including salary and employee stock options so you share in our success
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow
• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first
• Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health
• Commute Benefits – We cover eligible transportation costs to make your trip to work easier
• 401(k) – Build your retirement savings