Internal Account Manager, Marketing (FT, Day)

This position is key to maintaining a successful partnership between Promise Health Plan and their key account(s). Handles day-to-day customer service issues and will help track issues and document them to resolution, as well as identify opportunities for improvement in products and services.

Responsibilities

• Responsible for day-to-day account management of large employer insured population(s).
• Develops and maintains relationships with clients, vendors, and partners to ensure smooth administration.
• Handles customer service requests promptly, including researching complex issues, tracking issues, and documenting resolution.
• Develops and analyzes reporting and provides it to the client’s HR team at the requested cadence.
• Supports external bid process when the client requests to shop any lines of coverage.
• Provides prospect and client feedback about potential new product development.
• Completes special client requests or projects, as directed.
• Recommends process improvements, procedural changes, or other actions.
• Performs other duties as assigned.

Requirements

• Bachelor's degree. Healthcare Administration, Project Management, or Business preferred.
• Five (5) years of account management in a health insurance company role.
• In lieu of the education and experience requirements noted above, an equivalent combination of work/academic experience may be considered.
• Accident and Health Insurance License (required within 90 days of start date).

Skills

• Knowledge of office equipment
• Computer skills (word processing, spreadsheets, database, data entry)
• Communication skills
• Leadership skills
• Interpersonal / team skills
• Mathematical skills
• Knowledge of provider-sponsored health plan, integrated delivery and financing systems, progressive value-based downside financial risk arrangements preferred

Schedule

• Day shift