Intern- Operations (Summer 2027)

Company Overview

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, Highgate develops a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, leveraging industry‑leading revenue‑management tools to drive outperformance and maximize asset value.

Internship Overview

The 2027 Operations Internship offers the opportunity to rotate through multiple hotel departments, learning about the hospitality industry in a fast‑paced, fun environment. The internship begins in June. Specific hotel placement will be discussed upon receipt of an internship offer. This is a fully onsite position.

Responsibilities

• Effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Attend all hotel‑required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying, and solving issues as necessary.
• Understand and apply complex information and data from various sources to meet appropriate objectives.
• Cross‑train in other hotel‑related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Qualifications

• Currently pursuing a bachelor’s degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field.
• High level of attention to detail and a strong work ethic.
• Strong communication skills with both management and employees.
• Ability to multitask in a fast‑paced environment.
• Confidence to provide feedback to management and strong follow‑through.
• Flexible schedule with the ability to work all shifts, weekends, and holidays.
• Fully onsite internship; must reside in the internship city for the duration of the program and be available to work onsite as scheduled.

Schedule

The internship requires a flexible schedule, including the ability to work all shifts, weekends, and holidays. It begins in June and runs for the duration of the 2027 program, with all work performed onsite.