Intern- Operations (Summer 2027)

Highgate Hotels is a leading real‑estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. The firm is known for innovative, data‑driven hospitality solutions and a 30‑year track record of developing bespoke lifestyle hotel brands, legacy brands, and independent resorts.

About the role

The 2027 Operations Internship offers a rotating experience across multiple hotel departments, providing hands‑on learning about the hospitality industry in a fast‑paced, collaborative environment. The internship begins in June, and specific hotel placement will be discussed after an offer is extended.

Responsibilities

• Communicate verbally and in writing with employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, adapting to scheduling needs.
• Uphold high standards of personal appearance, uniform, and nametag usage.
• Follow Highgate Hotel Standards and regulations to ensure safe, efficient operations.
• Identify productivity opportunities, problem areas, and assist in implementing solutions.
• Handle problems proactively—anticipating, preventing, identifying, and solving as needed.
• Interpret and apply complex information and data from various sources to meet objectives.
• Cross‑train in other hotel‑related areas as required.
• Maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Qualifications

• Currently pursuing a bachelor’s degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field.
• High level of attention to detail and strong work ethic.
• Strong communication skills for interaction with management and employees.
• Ability to multitask in a fast‑paced environment.
• Confidence to provide feedback to management and strong follow‑through.
• Flexible schedule with availability to work all shifts, weekends, and holidays.
• Fully onsite internship; must reside in the internship city for the program’s duration.

Schedule

• Flexible schedule with the ability to work all shifts, weekends, and holidays.
• Fully onsite internship; candidates must be available to work onsite as scheduled.
• Residency in the internship city required for the duration of the program.