Intern- Operations (Summer 2027)

Company Overview

Highgate is a leading real‑estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, the company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate develops a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue‑management tools to identify and predict evolving market dynamics, driving outperformance and maximizing asset value. An executive team of seasoned hospitality leaders and corporate offices worldwide makes Highgate a trusted partner for top ownership groups and major hotel brands.

Internship Overview

The 2027 Operations Internship offers the opportunity to rotate through multiple hotel departments, learning about the hospitality industry in a fun, fast‑paced environment. Specific hotel placement will be discussed upon an internship offer. The internship begins in June and is fully onsite; candidates must reside in the internship city for the program’s duration.

Responsibilities

• Communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees attentively and courteously.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, with scheduling varying according to hotel needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.
• Understand and apply complex information and data from various sources to meet objectives.
• Cross‑train in other hotel‑related areas.
• Maintain confidentiality of information.
• Show initiative, anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Qualifications

• Currently pursuing a bachelor’s degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field.
• High level of attention to detail and a strong work ethic.
• Strong communication skills for direct interaction with management and employees.
• Ability to multitask in a fast‑paced environment.
• Confidence to provide feedback to management and strong follow‑through.
• Flexible schedule with the ability to work all shifts, weekends, and holidays.
• Fully onsite internship; candidates must reside in the internship city for the program’s duration.

Schedule

The internship requires a flexible schedule, including the ability to work all shifts, weekends, and holidays.