Intern, Operations

About the role

The Intern, Operations plays a critical role in the queue management operation at the TSA Security Checkpoints, Customs and Border Protection screening area, and the airline check-in areas, ensuring a safe, efficient, and customer-focused operation.

Responsibilities

• Manages the passenger queues in the Customs and Border Patrol, TSA Security Checkpoint and Check-in areas, including managing social distancing, ensuring continuous flow of passengers through each process, screening for non-ticketed passengers, and crowd control.
• Liaison with airline customers and government agencies.
• Responds to incidents/accidents, conducts investigations as necessary, and prepares Medical/Incident reports.
• Provides customer service and promotes a safe environment for passengers and employees.
• Requests service calls as needed for maintenance/cleanliness/IT issues.
• Trained and assigned to work as a Terminal Supervisor (6-month internship).
• Maintains appropriate records of activity.
• Supports management staff as needed.

Requirements

• Open to students enrolled and attending classes during the internship; official school schedule required must be submitted.
• Juniors and Seniors are preferred.
• Ability to prioritize, track, and perform multiple tasks simultaneously.
• Ability to function well under stressful conditions.
• Computer competency and ability to learn operation of Information Technology (IT) systems in a changing technical environment.
• Administrative skills, including timely follow-up and reporting.
• Pro-active and self-motivating approach.
• Strong written and verbal communication skills.
• Professional demeanor and appearance.
• Able to pass medical screening and background checks for obtaining airport ID.

Additional Information

• Requires working 20-28 hours per week consisting of morning or afternoon shifts.
• Shift and days off will be based upon academic schedule.
• Must be able to work a Saturday or Sunday per week.

Physical Conditions/Work Environment

• The physical activities for this position involve: pulling, pushing, standing, sitting, stooping, walking, crouching, kneeling, and jumping.
• While performing the duties of this job, the employee is regularly required to travel from floor to floor and will be required to travel outside between buildings in varying outdoor weather conditions.
• An individual in this position may be required to lift and/or move more than 50 pounds.
• The essential sensory and communicative activities include feeling, speaking, hearing, smelling, and vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.