Intern, Member Experience

Responsibilities

• Aid the Member Experience Department during game nights with Season Ticket Member gift pick-up and pre/post-game experiences.
• Attend exclusive Season Ticket Member events, including evenings and weekends.
• Support Member Experience Executives with client and special requests.
• Engage with Season Ticket Members and Fans, addressing any questions or concerns to ensure a positive experience.
• Execute and organize tasks using multiple platforms such as Archtics and Salesforce (CRM).
• Data track via Microsoft Excel and Microsoft Word.
• Manage the Boston Celtics Fan E-mail and Phone Inquiries.
• Perform additional duties as assigned by the department.

Qualifications

• Prior experience in customer service.
• Previous experience in entertainment/sports/events is preferred.
• Excellent verbal and written communication skills.
• Strong social skills with the ability to build and maintain favorable relationships.
• Ability to apply active listening and conflict management skills.
• Ability to be compatible with other departments under various circumstances.
• Ability to multi-task and adjust to rapidly changing business conditions.

Requirements

• Must be a junior or senior undergraduate student or graduate student.
• Ability to work scheduled home games and events.

About the Role

The mission of the Boston Celtics internship program is to educate its participants in all aspects of operating a professional sports organization. Through observation and practical experience, interns learn how to function in a professional environment that requires a high energy level, the ability to perform under pressure, and the utilization of essential time management skills. Through these developments, the Boston Celtics strive to successfully prepare their interns to compete for positions in the professional sports industry.

Learning Opportunities

Experience in customer service, sales, and benefit planning and execution with Celtics Season Ticket Member base.

Requirements

• Must be a junior or senior undergraduate student or graduate student.
• Ability to work scheduled home games and events.

Benefits

Where an employee or prospective employee is paid within this/these range(s) will depend on, among other factors, actual ranges for current/former employees in the subject position, market and industry considerations, budgetary considerations, tenure, performance, and standing with the company (applicable to current employees), as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Pay

The expected range of annual salary/hourly rate and potential commission, if applicable, is included below.

Schedule

Part-Time, 29 Hours per Week (September - December)

About the Company

Throughout the Boston Celtics’ storied history, they have long stood for equality and respect, including drafting the first African American player, hiring the first African American coach, and playing the first all-black starting five. The Celtics have won a record 18 NBA Championships spanning six decades, including eight in a row from 1959-1966, and winning their most recent in 2024. In addition, 51 former Celtics players, management, coaches, or staff have been inducted into the Naismith Memorial Basketball Hall of Fame. The team has been operating under local ownership since 2002.