Intern, Customer Experience

Responsibilities

• Contribute to ongoing technical projects involving gathering and analyzing partner and customer feedback.
• Build agentic AI projects and automated listening posts to gather partner and customer feedback.
• Implement related initiatives to enhance partners' and customers' journeys and improve customers' outcomes.
• Build and operate agentic AI workflows that automatically analyze customer and partner feedback at scale, surfacing themes, sentiment, and signals.
• Generate structured reports and summaries for team and stakeholder consumption.
• Update current Workato recipes and build new Workato recipes to automatically facilitate listening posts at set points in our customer and partner journeys.
• Collaborate with the team to analyze qualitative and quantitative feedback from various channels such as surveys, reviews, and social media.
• Identify areas for improvement based on analyzing customer feedback and contribute ideas for new features or enhancements.
• Create enablement and listening posts, and assist in the development and implementation of reporting and analytical models.
• Communicate findings and insights to cross-functional teams and prepare reports and presentations to stakeholders.
• Stay updated on industry trends and advancements in agentic AI, text analytics, and customer experience management practices, and apply this knowledge to enhance our tools, processes, and methodologies.

Requirements

• Use Workato to design and implement basic automated workflows for conducting listening posts.
• Design and deploy AI agents capable of executing multi-step tasks, including feedback collection, analysis, and reporting workflows.
• Ability to craft effective prompts for large language models to extract insights, generate summaries, classify feedback, and produce structured outputs.
• Experience or strong interest in building MCP servers to connect AI models to internal tools, data sources, and business systems.
• Ability to diagnose and resolve issues across agentic AI workflows, Workato recipes, and third-party integrations with a methodical approach to root cause analysis.
• Problem-solving skills to troubleshoot issues and use resources to explore new approaches, ensuring efficient debugging and attention to detail.
• Experience working in Agile development environments, participating in sprint planning, and delivering automation and integration solutions iteratively.
• Proficiency in documenting processes, creating test cases, and conducting thorough testing to ensure the reliability and scalability of solutions.
• Ability to monitor automated workflows, identify performance bottlenecks, and optimize integration processes for efficiency and scalability.
• A customer-centric mindset, meticulous attention to detail, excellent communication skills, resourcefulness, and a growth mindset.