Member Services Intern

About the role

This role is a Member Services intern who will support the contact center transformation by managing timelines, coordinating cross-functional team meetings, and ensuring deadlines are met for key initiatives.

Responsibilities

• Project Coordination – Assist in managing project timelines, deliverables, and dependencies to ensure the smooth execution of transformation initiatives.
• Stakeholder Collaboration – Facilitate communication between internal teams, vendors, and key stakeholders to align expectations and drive progress.
• Process Documentation – Develop and maintain process maps, SOPs, PowerPoint Presentations and project reports to track improvements and standardize workflows.
• Performance Analytics – Gather and analyze key performance metrics to assess the impact of transformation efforts and identify areas for improvement.

Requirements

Must be enrolled in an undergraduate or graduate program- graduate program preferred

• Strong Microsoft Office (PowerPoint, Excel, Word) skills and ability to efficiently work with large volumes of data and pivot tables.
• Organized and methodical with strong attention to detail.
• Comfortable collaborating with and presenting to executives.
• Demonstrated ability to be adaptive and inquisitive; natural problem solver.
• Prefers to work independently with clear initial guidance/requests leveraging cross functional resources and teams.
• Driven to deliver results with the ability to establish rapport, earn trust, and effectively collaborate with others.

Qualifications

Must be authorized to work in United States without the need for sponsorship, now or in the future.

Skills

Not specified

Benefits

Summer interns will be required to present to senior leadership on project(s) that they have completed during their time with Progyny.

Pay

The hourly salary [wage] range for NYC-based applicants is: $25.00/hour - $50.00/hour.

Schedule

This is a paid internship with a hybrid schedule, requiring interns to work in the office on Tuesdays, Wednesdays, and Thursdays. Remote positions may also be available.